Chiquita Jones
Customer service agent
Richmond,VA
Summary
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced customer service professional capable of coordinating shipments, coordinating dispatches and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Company regulations and standards. Experienced customer service professional capable of coordinating shipments, coordinating dispatches and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about company regulations and standards.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Soaring Eagle Waterpark And Hotel
02.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Sykes Global Communications
01.2017 - 05.2019
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Communicated with vendors regarding back order availability, future inventory and special orders
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Answered customer telephone calls promptly and in appropriate manner
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Customer Service Representative
Goodwill
02.2008 - 12.2011
- Described merchandise to customers, thoroughly explaining details and care of merchandise
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Responded to customer requests for products, services and company information
- Answered constant flow of customer calls with up to 5 calls in queue per minute
- Compiled customer feedback and recommended service delivery improvements to management.
Customer Service Associate
Uhaul Moving Company Online
04.2012 - 09.2016
- Compiled customer feedback and recommended service delivery improvements to management
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Exceeded service objectives by applying proven customer service and sales best practices
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Managed customer relations and customer service through daily communication and interaction.
Education
High School Diploma -
Armstrong High School
Richmond, VA06.1999
Skills
- Technical support
- Sale expertise
- Complaint resolution
- International sales support
- Computer proficient
- POS systems expert
- MS Office proficiency
- Customer Relationship Management
- Invoice Preparation and Processing
- Reading Comprehension
- Research
- Project Management Abilities
- System Implementation
- Active Listening
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Soaring Eagle Waterpark And Hotel
02.2019 - Current
Customer Service Representative
Sykes Global Communications
01.2017 - 05.2019
Customer Service Associate
Uhaul Moving Company Online
04.2012 - 09.2016
Customer Service Representative
Goodwill
02.2008 - 12.2011
High School Diploma -
Armstrong High School
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