Chitra Joshi

Project Description: Successfully managed the complete project delivery lifecycle for embedded CPE products across NA, Europe, and CALA regions, catering to Tier-1 and Tier-2 ISPs and MSOs. Acted as the key liaison between cross-functional teams in the US, China, and India, ensuring seamless collaboration, communication, and reporting while diligently monitoring project progress and leveraging data-driven insights to evaluate performance.

Selective Accomplishments:

• Facilitated end-to-end software releases for tier-2 ISPs by effectively coordinating diverse cross-functional teams, optimizing communication channels, and implementing systematic risk and change management processes. This initiative contributed to the account becoming the second highest revenue generator within the business group.
• Demonstrated leadership as both a Scrum Master and Project Manager in the AT&T project, driving program increment completion through the effective utilization of Scrum framework and methodologies. Implemented active feedback mechanisms to enhance team performance and uphold consistent quality standards.
• Conducted a comprehensive cost-benefit analysis utilizing data from multiple sources, leading to the strategic decision of acquiring testing tools and establishing in-house capabilities for testing. This initiative enhanced efficiency and provided greater control over testing processes.

Project: Description: Led quality assurance initiatives for Wi-Fi Broadband gateways deployed in residential and small business settings, ensuring optimal network efficiency, reliability, and security.

Selective Accomplishments::

• Successfully transitioned and operationalized lab infrastructure from Hyderabad to Bangalore with minimal downtime, ensuring a seamless continuity of testing activities. Led the transition process, coordinating with team members to mitigate disruptions and maintain productivity during the transition period.
• Managed recruitment, training, and ramp-up programs for the QA engineering facility in Bangalore following the transition, contributing to the smooth integration of new team members. Utilizing Scrum principles, fostered a collaborative and supportive team environment, promoting knowledge sharing and skill development among team members.
• Oversaw the migration of QA engineering responsibilities for mature products from the USA to Bangalore, consolidating expertise and resources in a strategic move. As a Scrum Master, identified opportunities for process improvement and efficiency optimization, ensuring that the migration process was executed smoothly and cost-effectively.
• Implemented a strategic approach to system performance testing, incorporating load, stress, and soak test conditions to comprehensively evaluate the networking device's hardware and software components together. This iterative testing method aligns with Agile principles, allowing for continuous improvement and adaptation throughout the testing process.
• Conducted conformance testing of CWMP (CPE WAN Management Protocol) based on a client-server model over TCP/HTTP/SSL, ensuring interoperability with any vendor's Auto Configuration Server. Collaborated with development teams to address any compatibility issues and iteratively refine the testing process, demonstrating effective collaboration across cross-functional teams.
• Developed demos and Proof of Concepts showcasing voice, video, and data services on multiple access technologies such as DSL, Fiber, and Ethernet for industry events and potential customers. As a Scrum Master, facilitated the planning and execution of these demonstrations, ensuring alignment with project objectives and stakeholder requirements.

Project Description: Acquired expertise in fundamental routing and switching protocols, including OSPF, IS-IS, RIP, Multicast, STP, IGMP, MPLS, and CR-LDP. Conducted validations on routers and switches designed and developed using proprietary architectures.

Selective Accomplishments:

• Formulated test topologies featuring multiple routers to assess various networking protocols, simulating intricate network interconnections. This agile approach to test planning allows for flexibility and adaptability in assessing network reliability and performance, aligning with Agile principles of iterative testing and continuous improvement.

• Utilized Linux utilities to troubleshoot and diagnose issues, ensuring comprehensive data collection and contributing to efficient problem resolution. As a Scrum team member, actively participated in identifying and addressing technical challenges, promoting a collaborative and solution-oriented approach to problem-solving.

• Developed test objectives, scenarios, and detailed test steps, establishing pass/fail criteria for thorough test coverage. By incorporating Agile testing methodologies, contributed to enhancing the overall quality of networking protocols, ensuring that products meet stakeholder requirements and expectations.

• Orchestrated test schedules, managed test environments, and configured automation regression test cases. This systematic approach to test management and automation aligns with Agile practices, facilitating faster software release sign-off and streamlining the testing process. As a member of the Scrum team, contributed to optimizing testing processes and improving efficiency in software development and delivery.