Chloe Berglind
Phoenix,Arizona
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Looking to expand my experience into serving.
Overview
3
3
years of professional experience
Work History
Hostess
Jade Palace
03.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone and in person, answered customer questions, and informed of accurate wait times.
- Took payments and handed out the food.
- Was able to identify the food and then bag it.
- Was experienced in training peers in the work place, advising and watching over them.
- Have lots of experience with POS systems.
Education
MBA - Business Administration And Management
University of Arizona
Tucson, AZ05.2027
High School Diploma -
Pinnacle Highschool
Phoenix, OR05.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Problem Solving
- Do well in busy work environment
- Customer service expertise
- Detail Oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Payment Processing
- Hospitality service expertise
- Complaint Handling
- Guest complaint resolution
- Efficient collaboration
- Safe Food Handling
- Special requests handling
- Seating arrangements
- Food safety understanding
- Guest Seating
- High-volume dining
- Upselling
- Menu Memorization
- Reservation Management
- Table assignment
- Reservation coordination
- Front-of-house display creation
- Table setting knowledge
- Ordering Procedures
- Adaptable to change
- POS Software
- Professional Appearance
Accomplishments
National Honors Society Junior and Senior Year of Highschool
Varsity Pom Sophomore-Senior Year of Highschool
Honor Roll Student Freshman-Senior Year of Highschool
Timeline
Hostess
Jade Palace
03.2021 - Current
MBA - Business Administration And Management
University of Arizona
High School Diploma -
Pinnacle Highschool
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