Chloe Brown
Augusta,GA
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Sky Zone Trampoline Park
Augusta, Georgia
07.2021 - 06.2025
- Trained staff on policies, procedures, and guest engagement techniques.
- Handled cash management and processed transactions efficiently.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Processed payments, cashiering duties and credit card transactions accurately.
Manager
Sky Zone Trampoline Park
Augusta, GA
10.2020 - 06.2025
- Supervised daily operations to ensure a safe and enjoyable environment for guests.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Developed staff schedules to optimize performance and ensure adequate coverage.
- Collaborated with team members to resolve customer inquiries and complaints effectively.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Party Coordinator
Sky Zone Trampoline Park
Augusta, GA
10.2020 - 06.2025
- Coordinated logistics for events, ensuring timely setup and breakdown.
- Organized activities and entertainment options to engage guests at events.
- Collaborated with marketing teams to promote upcoming events through social media.
- Trained new staff on event procedures and customer service standards.
Host
First Watch Daytime Cafe
Augusta, GA
11.2023 - 02.2024
- Handled reservations and organized waitlists for smooth operations.
- Welcomed guests and managed seating arrangements efficiently.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
Education
Bachelor of Science - Biology
University of South Carolina Aiken
Aiken, SC05-2027
Skills
- Event coordination
- Staff training
- Conflict resolution
- Data analysis
- Time management
- Customer service
- Inventory management
- Cash management
- Property management systems
- Cash handling accuracy
Accomplishments
- Tri Beta Honor Society
Timeline
Host
First Watch Daytime Cafe
11.2023 - 02.2024
Front Desk Supervisor
Sky Zone Trampoline Park
07.2021 - 06.2025
Manager
Sky Zone Trampoline Park
10.2020 - 06.2025
Party Coordinator
Sky Zone Trampoline Park
10.2020 - 06.2025
Bachelor of Science - Biology
University of South Carolina Aiken