Chloe Chapa
Centerville
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Lori's Roadhouse. Proven ability to enhance guest experiences through effective multitasking and personalized service. Adept at cash handling and fostering team collaboration, ensuring a seamless dining atmosphere for all patrons.
Overview
4
4
years of professional experience
Work History
Server
Lori's Roadhouse
08.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Hostess/Food Runner
Geez Grill and Pub
08.2020 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Centerville High School
500 E Franklin St. Centerville, Oh 4545905-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Punctual
Timeline
Server
Lori's Roadhouse
08.2024 - 12.2024
Hostess/Food Runner
Geez Grill and Pub
08.2020 - 08.2023
High School Diploma -
Centerville High School
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