Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Collier

Memphis

Summary

With excellent leadership and communication skills, adept at managing team dynamics and workflow efficiency. Possesses solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction.

Overview

1
1
year of professional experience

Work History

Shift Lead

Walgreens
05.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collected, arranged, and input information into database system.

Florist Assistant

Kroger
08.2023 - 08.2024
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
  • Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
  • Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
  • Prepared incoming flower stocks for inclusion in arrangements and bouquets.
  • Handled cash transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.
  • Maintained high standards of organization and cleanliness of store premises.
  • Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
  • Provided customers with courteous, knowledgeable, and efficient service.
  • Participated in inventory management tasks such as tracking stock levels, placing orders for supplies, and organizing storage areas to optimize space usage.
  • Extended store hours during peak seasons such as Valentine''s Day or Mother''s Day leading to higher business revenue and customer satisfaction.
  • Provided support during promotional events, effectively setting up displays, engaging with customers, and handling increased demand for products.
  • Continuously updated knowledge of industry trends by attending workshops and conferences to stay informed on the latest design styles and techniques.
  • Engaged in accepted loss prevention practices throughout store premises.
  • Assisted in training new employees, and sharing knowledge of floral design techniques and best practices for optimal performance.
  • Nurtured flowers to maintain quality and promote longevity.
  • Developed positive relationships with clients and vendors to boost rapport and trust.

Education

High School Diploma -

Germantown High School
Germantown, TN
05.2024

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Staff supervision
  • Work delegation
  • Sales proficiency
  • Rules enforcement
  • Loss prevention
  • Staff development
  • Coaching and mentoring
  • Staff onboarding
  • Scheduling expertise
  • Strong verbal and written communication

Timeline

Shift Lead

Walgreens
05.2024 - Current

Florist Assistant

Kroger
08.2023 - 08.2024

High School Diploma -

Germantown High School

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Chloe Collier