Chloe Cooney
Austin,Arkansas
Summary
Smart and engaging Section 8 Specialist bringing year records working in area of government assistance and public service. Coordinates applications and required forms to set up, change, or terminate assistance. Data-driven, well-organized and good with people. Proficient in interviewing applicants for Section 8 assistance, evaluating information and determining eligibility. Accustomed to working with personal employers and financial records to gain complete picture of each individual or family. Knowledgeable about fraudulent behaviors and strategies for collecting current and accurate data.
Overview
7
7
years of professional experience
Work History
SECTION8 SPECIALIST
Jacksonville Housing Authority
Jacksonville, AR
11.2023 - Current
- Investigate applicants seeking public assistance to collect data relevant to their applications
- Compile and evaluate the personal and financial histories of applicants to verify the completeness and accuracy of the information provided
- Coordinate system changes for assistance additions, modifications and terminations and organized associated paperwork
- Refer denied applicants to other agencies offering assistance more relevant to their situations and eligibility
- Inform individuals about the eligibility requirements, applications processes and payment procedures for the benefits program
- Assist team members and managers with tasks to maintain productivity and meet project milestones
- Follow established guidelines and procedures for maximum regulatory compliance
- Keeps work area organized and clutter-free
- Process voucher payments in a timely manner according to HUD guidelines.
- Prepare reports detailing program activity, budgeting, rent calculations.
FRONT DESK RECEPTIONIST
Jacksonville Housing Authority
Jacksonville, AR
03.2023 - 11.2023
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel
- Monitored company emails, replied to customers and forwarded messages to appropriate parties
- Cleaned and organized lobby and reception areas to maximize guest comfort
- Trained new employees regarding office processes and meeting guest needs
- Performed copying, faxing and printing tasks to organize and distribute important documents
- Maintained proper telephone switchboard operation and etiquette, meeting performance standards
- Established and maintained good communications and teamwork with fellow associates and other departments
- Coordinated schedules and appointments using company calendars
- Worked with and understood financial information and data to perform mathematical functions
- Updated customer contact and appointment information in company computer system
- Approached all encounters with guests and associates in friendly and service-oriented manner
- Addressed workplace problems by anticipating, preventing and solving situations to satisfy customers
PRICING AND SIGNAGE COORDINATOR
Dicks Sporting Goods
North Little Rock, AR
08.2020 - 03.2023
- Rotated or updated displays to reflect changes in product lines or promotions
- Assembled new displays and products for regular promotions and special events
- Leveraged internal tools and inventory sheets to conduct stock checks
- Installed decorations in indoor and outdoor spaces
- Verified adequate availability of promoted products to minimize customer issues
- Organized displays to visually showcase on-trend products
- Dressed and placed mannequins to promote clothing and accessories
- Stayed abreast of new product launches and promotions to plan future displays
FOOTWEAR ASSOCIATE
Dicks Sporting Goods
North Little Rock, AR
03.2019 - 08.2020
- Met department goals by serving as ambassador for shoe business
- Learned brands and different models focused on market segments such as runners, minimalist shoe enthusiasts and weight lifters
- Assisted clients with making healthy foot choices for better foot movement and strength
- Consolidated product space to make room for new shoe lines and seasonal merchandise
- Helped customers select optimal footwear based on personal histories and planned uses
- Kept displays and stock neat and organized for maximum efficiency
- Educated customers about footwear construction and pros and cons of features such as stabilizers and different amounts of heel-to-toe drop
- Prepared selling floor for customers by replenishing throughout day and maximizing shoe display to support sales and deliveries
SALES ASSOCIATE
Charlotte Russe
North Little Rock, AR
03.2018 - 02.2019
- Embodied company mission and values through honesty, integrity and high-quality performance
- Used POS system to scan customer purchases, calculate prices and process transactions
- Supported cashiers and customers to locate products, confirm prices, and replenish stock
- Recommended products to match customer budget and preferences
- Explained current sales, promotions and other brand initiatives to gain customer loyalty
- Went above and beyond customer expectations for exceptional shopping experience
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Helped customers quickly navigate store and locate items
- Completed merchandise floor set according to visual standards and directives
Education
Associate of Science - Nursing
Arkansas State University - Beebe
Beebe, AR05.2020
Skills
- Referral coordination
- History verification
- Data compilation
- Assistance authorization
- Eligibility determination
- Recipient interviewing
- Multitasking
- Coordination
- Teamwork
- Prioritization
- Motivation
- Creative thinking
- Collaboration
- Verbal communication
- Applicant screening
- Case management proficiency
Languages
English, Advanced (C1)
Timeline
SECTION8 SPECIALIST
Jacksonville Housing Authority
11.2023 - Current
FRONT DESK RECEPTIONIST
Jacksonville Housing Authority
03.2023 - 11.2023
PRICING AND SIGNAGE COORDINATOR
Dicks Sporting Goods
08.2020 - 03.2023
FOOTWEAR ASSOCIATE
Dicks Sporting Goods
03.2019 - 08.2020
SALES ASSOCIATE
Charlotte Russe
03.2018 - 02.2019
Associate of Science - Nursing
Arkansas State University - Beebe