Chloe Fisk
Grand Rapids,MI
Summary
Exceptional in interpersonal communications and collaboration. Dynamic and results-driven professional with extensive experience in training and guest relations. Proven ability to enhance service delivery through motivational techniques and effective problem-solving. Skilled in cash handling and fostering a positive team environment, ensuring exceptional customer experiences in high-pressure settings.
Overview
6
6
years of professional experience
Work History
Host Trainer
Gin Gin’s
Grand Rapids, MI
06.2025 - 01.2026
- Trained new hosts on customer service standards and restaurant protocols.
- Assisted in creating a welcoming atmosphere for guests through effective communication.
- Collaborated with management to improve workflow efficiency during peak hours.
- Maintained knowledge of menu items and specials to assist team in delivering accurate information to guests.
- Gathered valuable guest feedback for continuous improvement of services offered within the establishment.
Event Host
Lucky Strike
Grand Rapids, MI
03.2025 - 01.2026
- Coordinated event logistics, ensuring smooth operations and timely execution of activities.
- Engaged with attendees to enhance event experience and address inquiries effectively.
- Assisted in developing event themes and formats, aligning with client objectives.
- Facilitated communication between vendors, sponsors, and staff for seamless collaboration.
- Monitored event setup and breakdown processes to maintain organization and efficiency.
- Adapted quickly to changing circumstances during events, ensuring continuity of services provided.
Barista Trainer
Amway Grand Plaza
Grand Rapids, MI
07.2024 - 03.2025
- Trained new baristas on brewing techniques and customer service standards.
- Developed and implemented training materials to enhance staff knowledge and skills.
- Assisted in maintaining high-quality beverage standards through regular team evaluations.
- Monitored inventory levels, ensuring timely restocking of supplies and ingredients.
- Provided ongoing support to baristas, fostering a positive team environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Server/Host
Flo’s Woodfired Pizzeria
Rockford, MI
09.2021 - 10.2023
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining attention to detail.
- Trained new servers on menu items, service standards, and restaurant procedures.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Enhanced guest experiences through personalized recommendations based on preferences.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Trainer
Culver's Restaurant
Cedar Springs, MI
05.2020 - 09.2021
- Developed and implemented training programs for new staff, enhancing service delivery standards.
- Conducted regular performance assessments to ensure adherence to operational guidelines and quality benchmarks.
- Mentored team members on effective customer service techniques, fostering a positive dining experience.
- Collaborated with management to identify training needs and adapt programs accordingly for continuous improvement.
Education
No Degree -
Aquinas College
Grand RapidsHigh School Diploma -
Cedar Springs High School
Grand Rapids, MISkills
- Motivational techniques
- Guest relations
- Problem-solving
- Time management
- Cash handling
- Decision-making
- Interpersonal skills
- Professionalism
- Computer skills
Timeline
Host Trainer
Gin Gin’s
06.2025 - 01.2026
Event Host
Lucky Strike
03.2025 - 01.2026
Barista Trainer
Amway Grand Plaza
07.2024 - 03.2025
Server/Host
Flo’s Woodfired Pizzeria
09.2021 - 10.2023
Trainer
Culver's Restaurant
05.2020 - 09.2021
No Degree -
Aquinas College
High School Diploma -
Cedar Springs High School