Chloe Henricks
Chandler,AZ
Summary
Sales team member offering strong skills in customer service, inventory management, and operations oversight. Experienced in optimizing workflows, enhancing customer satisfaction, and driving store profitability. Adept at safety compliance, conflict resolution, and leading teams to achieve performance goals.
Overview
5
5
years of professional experience
Work History
ASSISTANT STORE MANAGER
Pacsun
Phoenix, AZ
05.2026 - Current
- Established and monitored KPIs to drive informed decision-making and enhance company performance.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Conducted training sessions on loss prevention practices to educate staff and effectively reduce shrink. and policies to minimize shrink.
- Led floor sets following plan-o-grams to update store appearance.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Facilitated open communication between departments to strengthen collaboration and align team objectives.
- Demonstrated and supported continuous improvement and growth mindset.
ASSISTANT STORE MANAGER
Aeropostale
Tucson, AZ
09.2025 - 05.2026
- Coordinated daily operations to enhance workflow and efficiency among teams.
- Trained and supervised team members to enhance customer service skills.
- Implemented time tracking systems, improving attendance accuracy and reporting speed.
- Assessed staffing needs to ensure adequate coverage during peak periods of business activity.
- Implemented time tracking systems to streamline attendance and reporting.
- Trained and supervised team members, resulting in improved customer service interactions.
- Maintained a safe working environment by enforcing safety regulations.
ASSOCIATE
Rocket Fizz Soda Pop & Candy Shops
Castle Rock, CO
06.2025 - 09.2025
- Cultivated customer relationships through friendly and attentive service.
- Guided customers in product selection and addressed inquiries to enhance their shopping experience.
- Restocked shelves to maintain product availability and enhance customer shopping experience. with merchandise and ensured product displays were neat and orderly.
- Executed cash register operations with accuracy and efficiency, ensuring smooth transactions.
Associate
Altar'd State
Denver, Colorado
05.2025 - 08.2025
- Operated point-of-sale transactions for specialty retail purchases
- Wrapped gift baskets with care, ensuring presentation was appealing for customers. and packaged specialty items
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Wrapped gift baskets and packaged specialty items
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks efficiently in a fast-paced retail environment. simultaneously while maintaining attention to detail.
BRAND AMBASSADOR/MANAGER
Aerie By American Eagle
Denver, CO
09.2023 - 08.2025
- Greeted customers upon entering store, offering personalized assistance to enhance shopping experience.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Monitored sales floor to proactively assist customers and ensure merchandise availability.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Processed and organized shipments, efficiently restocking merchandise on sales floor to maintain inventory levels.
NANNY
The Mills Family
Colorado Springs, CO
06.2021 - 08.2023
- Stayed current on all required certifications necessary for working as a Nanny.
- Maintained detailed records of each child's progress, tracking meals and naps to support developmental needs.
- Fostered trust between family and children, encouraging open communication and comfort during care.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Enforced discipline based on parents' instructions.
Education
HIGH SCHOOL DIPLOMA -
Cheyenne Mountain High School
Colorado SpringsSkills
- Sales management
- Customer service and engagement
- KPI tracking
- Sales reporting
- Inventory management
- Loss prevention
- Operations oversight
- Timekeeping management
- Cash auditing
- Attention to detail
- Problem solving
- Conflict resolution
Timeline
ASSISTANT STORE MANAGER
Pacsun
05.2026 - Current
ASSISTANT STORE MANAGER
Aeropostale
09.2025 - 05.2026
ASSOCIATE
Rocket Fizz Soda Pop & Candy Shops
06.2025 - 09.2025
Associate
Altar'd State
05.2025 - 08.2025
BRAND AMBASSADOR/MANAGER
Aerie By American Eagle
09.2023 - 08.2025
NANNY
The Mills Family
06.2021 - 08.2023
HIGH SCHOOL DIPLOMA -
Cheyenne Mountain High School