Chloe Hines
Newnan
Summary
Results-driven Store Manager with expertise in developing high-performing teams and establishing clear objectives to enhance revenue and customer loyalty. Experienced in recruitment, training, and motivation strategies that empower staff to exceed targets. Proven ability to lead initiatives that improve operational efficiency and drive retail success.
Overview
2
2
years of professional experience
Work History
Store Manager
Smallcakes Cupcakery
Newnan
08.2024 - Current
- Managed daily operations of a busy cupcakery environment.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Supervised staff, ensuring excellent customer service and product quality.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Trained new employees on company policies and baking procedures.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained inventory levels and ordered supplies.
- Updated and maintained store signage and displays.
- Designed creative cupcake displays to attract customers and enhance sales.
- Coordinated promotional events to increase community engagement and brand awareness.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Education
Some College (No Degree) - Mass Communications
University of West Georgia
Carrollton, GA07-2026
Skills
- Store operations
- Opening and closing procedures
- Cash management
- Inventory management
- Employee training
- Employee scheduling
- Team building
- Customer service
- Customer relations
- Sales expertise
- Promotional event planning
- Local marketing initiatives
- Product display design
- Brand promotion tactics
- Pricing strategies
- Time management
Accomplishments
- Master Musician Award 2024
- Master Musician Award 2025
- Alan Wood Principal's Award
Timeline
Store Manager
Smallcakes Cupcakery
08.2024 - Current
Some College (No Degree) - Mass Communications
University of West Georgia