Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Hooker

Sumter,SC

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Dunkin' Donuts
Sumter, SC
06.2022 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Barista

Bakers Sweets
Sumter, SC
02.2022 - 06.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Shift Leader

Come Back Shack
N. Charleston , SC
06.2018 - 06.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

Bachelor of Arts - History

Sanford University
Birmingham Al

Associate of Arts - History

Central Carolina Technical College
Sumter, SC

High School Diploma -

Charleston County School of The Arts
N.Charleston SC
06.2020

Skills

  • Directing Team Members
  • Scheduling and Coordinating
  • Human Resources Oversight
  • Hiring and Onboarding
  • Employee Coaching and Motivation
  • Quick Learner
  • Shift Coverage

Timeline

Assistant Manager

Dunkin' Donuts
06.2022 - Current

Barista

Bakers Sweets
02.2022 - 06.2022

Shift Leader

Come Back Shack
06.2018 - 06.2020

Bachelor of Arts - History

Sanford University

Associate of Arts - History

Central Carolina Technical College

High School Diploma -

Charleston County School of The Arts

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Chloe Hooker