Chloe Kime
Liberty Twp,Ohio
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
The Clubhouse Sports Bar
2024.01 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Lifeguard
Cincinnati Pool Management
2022.01 - 2023.10
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Vice President of Social Media
Ohio HOSA
2023.05 - 2024.05
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Conducted various workshops on topics such as leadership and teamwork.
- Facilitated communication among workshop participants, fostering a supportive learning environment for all attendees.
- Utilized multimedia tools effectively within workshops to facilitate greater understanding of complex concepts.
Education
Bachelor of Science - Nursing
University of Cincinnati
Cincinnati, OH05.2028
High School Diploma -
Lakota East High School
Liberty Township, OH05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Complex Problem-Solving
- Handling Complaints
- Social Media Management
- Teamwork and Collaboration
- Content Creation
- Visual design
- Guest Relations
- Service prioritization
Timeline
Restaurant Hostess
The Clubhouse Sports Bar
2024.01 - Current
Vice President of Social Media
Ohio HOSA
2023.05 - 2024.05
Lifeguard
Cincinnati Pool Management
2022.01 - 2023.10
Bachelor of Science - Nursing
University of Cincinnati
High School Diploma -
Lakota East High School
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