Chloe Kipp
Clermont ,FL
Overview
3
3
years of professional experience
Work History
Night Auditor
Renaissance At Orlando Seaworld
12.2023 - Current
- Processing late check-ins and early checkouts
- Staying on top of current local events to better serve guests
- Inputs and receives resident information into PMS and other interfaces as required
- Execute all cashiering processes, financial records, inclusive of posting charges to accounts in PMS
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Balance room posts and close day
- Run accounts receivable reports
- Provide next day reports for hotel
- Any non-automated or manual back-ups are performed
Night Auditor
Holiday Inn Express and Suites
10.2023 - 12.2023
- Welcome guests in a warm and friendly manner overnight
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Reconciles nightly finances and reports
- Responds to guest inquiries and requests
- Kept accounts in balance and ran daily reports to verify totals.
Shift Leader
Best Buy
02.2022 - 10.2023
- Conducted cash drawer counts and balances
- Prepare cash deposits
- Ensured the safe was balanced with prior day's cash counted accurately before the store commenced operations
- Addressing customer inquiries
- Offering feedback to senior management
- Ensuring the seamless productivity of the company
- Aligned departmental policies and practices with company standards to improve efficiency and customer service
- Trained new employees and delegated daily tasks and responsibilities.
Night Auditor
Hard Rock Hotel
12.2021 - 02.2022
- Processing late check-ins and early checkouts
- Providing auxiliary services
- Communicating with potential and future guests about upcoming reservations
- Staying on top of current local events to better serve guests
- Balancing cash reconciliations and credit card transactions
- Ensuring data accuracy and record-keeping
- Generate operational and managerial reports
- Keeping the lobby and entrance areas clean and tidy
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Skills
- Customer service
- Time management
- Communication skills
- Guest services
- Hospitality
- Cash handling
- Critical thinking
- Decision-making
- Balance reporting
- Policy compliance
- Inventory oversight
- Front desk monitoring
- Multitasking and organization
- Sales
- Report writing
Timeline
Night Auditor
Renaissance At Orlando Seaworld
12.2023 - Current
Night Auditor
Holiday Inn Express and Suites
10.2023 - 12.2023
Shift Leader
Best Buy
02.2022 - 10.2023
Night Auditor
Hard Rock Hotel
12.2021 - 02.2022
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