Chloe Lowe
LYNCHBURG,VA
Summary
Skilled Bar Manager with strong track record in restaurant operations. Resourceful and hardworking with excellent attention to detail and strong leadership skills.
Overview
9
9
years of professional experience
Work History
Bar Manager
Clubhouse Bar And Grill
LYNCHBURG
10.2019 - 07.2026
- Oversaw daily bar operations, enhancing service flow and customer satisfaction.
- Developed seasonal drink menus to enhance customer experience.
- Created drink recipes and seasonal menus tailored to customer preferences, contributing to increased sales.
- Created signature beverages to increase revenue and patron loyalty.
- Introduced promotional initiatives to increase sales and revenue for the bar. by promoting additional products and assisting with beverage menu.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Resolved customer complaints to maintain high satisfaction levels.
- Monitored patron alcohol consumption to encourage safety.
- Ensured compliance with health and safety regulations consistently.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Delegated work to staff, setting priorities and goals.
Hostess / Closing server
Shakers restaurant and bar
LYNCHBURG, PA
07.2017 - 09.2019
- Greeted and seated guests promptly upon arrival at a busy restaurant.
- Managed reservations and waitlists using restaurant management software.
- Coordinated with servers and kitchen staff to ensure smooth service flow.
- Assisted guests with menu inquiries, providing recommendations when needed.
- Trained new host staff on procedures and customer service best practices.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Some College (No Degree) - General Studies
Central Virginia Community College
Lynchburg, VASkills
- Restaurant management
- Customer service
- Hospitality and accommodation
- Customer relations
- Decision-making
- Problem-solving
- Multi-tasking under pressure
- Time management
- Relationship building
References
- Kent Vanliere , Business Reference… (434)238-2200
- Tristin Housman , Business Reference… (434)485-2113
- Leah Galatro , Personal Reference… (434)200-0328
Timeline
Bar Manager
Clubhouse Bar And Grill
10.2019 - 07.2026
Hostess / Closing server
Shakers restaurant and bar
07.2017 - 09.2019
Some College (No Degree) - General Studies
Central Virginia Community College