Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chloe Mumford

Seattle,Washington

Summary

Results-driven food service professional with a passion for providing exceptional customer service and creating unique and delicious dishes. Proven ability to lead and manage diverse teams to maximize efficiency and profits. Experienced in overseeing and managing successful restaurants, kitchens, and staff.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Floor Manager

Japonessa Sushi Cocina
Bellevue, Washington
05.2024 - 11.2024
  • Created daily work schedules for staff members according to the needs of the business.
  • Participated in meetings with upper management to discuss progress reports or operational updates.
  • Assessed team member performance and developed improvement plans for weak points.
  • Trained, motivated, and oversaw team delivering outstanding service to every customer.

Baker

Queen Anne Coffee and Co
Seattle, Washington
12.2023 - 07.2024
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Assisted in the development of new recipes for a variety of bakery items including cakes, pies and muffins.
  • Followed food safety guidelines while preparing all food items.

General Manager

Dragon Palace of Westerly
Westerly, RI
10.2022 - 11.2023
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Assistant Manager

Dragon Palace Richmond
Richmond, RI
02.2022 - 10.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Served as a liaison between staff members and senior management personnel.

Bartender

Dragon Palace Richmond
Richmond, RI
04.2018 - 10.2022
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Adhered to state regulations regarding serving alcohol responsibly.

Server

Dragon Palace Richmond
Richmond, RI
12.2017 - 10.2022
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Host/Phones

Dragon Palace Of Richmond
Richmond, RI
09.2015 - 10.2022
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Managed incoming calls during busy shifts.
  • Assisted other departments when needed such as bussing tables or delivering food orders.

Education

Bachelor of Arts - English and History

University of Rhode Island
Kingston, RI
12-2021

Skills

  • Patron satisfaction
  • Employee schedule management
  • Safety oversight
  • Store maintenance
  • Recruitment and hiring
  • Team building

Certification

  • TIPS
  • MAST

References

Yet Yung - Dragon Palace - Restaurant Owner 

(401)828-0100

yetyung71@hotmail.com

Qi Liu - Dragon Palace - General Manager

(401)996-3550 

kyleliu200@gmail.com

Courtney Murtaugh - Japonessa Cocina - Assistant GM 

(425)260-1051

courtney@japonessa.com

Bob Pritchett - Dragon Palace Westerly - Employee 

(401)226-6735

reklp33@verizon.net

Timeline

Floor Manager

Japonessa Sushi Cocina
05.2024 - 11.2024

Baker

Queen Anne Coffee and Co
12.2023 - 07.2024

General Manager

Dragon Palace of Westerly
10.2022 - 11.2023

Assistant Manager

Dragon Palace Richmond
02.2022 - 10.2022

Bartender

Dragon Palace Richmond
04.2018 - 10.2022

Server

Dragon Palace Richmond
12.2017 - 10.2022

Host/Phones

Dragon Palace Of Richmond
09.2015 - 10.2022

Bachelor of Arts - English and History

University of Rhode Island

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Chloe Mumford