TROY OWENS
Pasadena,MD
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Floor Manager
Geresbeck's Food Market
03.2018 - Current
- Resolved patron complaints and issues with diplomatic communication and actionable solutions to restore satisfaction
- Verified completion and quality of opening and closing duties.
- Full time/Part time 30 hours/week.
Fitness Staff Member
Saint Charles County Family YMCA
11.2021 - 08.2023
- Helped trainers and class instructors with room and equipment needs
- Shared information with current and prospective members about available amenities and services.
- Part Time 5-10 Hours/week.
Warehouse Associate
Anne Arundel County Public Schools
06.2019 - 03.2020
- Maintained warehouse cleanliness with tasks such as sweeping, mopping, and trash collection
- Helped fellow warehouse workers to manage incoming and outgoing products.
- Part Time 15 Hours/week.
Education
Bachelor of Arts (B.A.) - Criminology/Sociology
Lindenwood University
Saint Charles, MO05.2024
High School -
Northeast High School
Pasadena, MD06.2020
Skills
- Floor Management
- Customer Relations
- Conflict Resolution
- Complaint Resolution
- Patron Satisfaction
- Employee Management
- Policy Enforcement
Middleinitial
O
Timeline
Fitness Staff Member
Saint Charles County Family YMCA
11.2021 - 08.2023
Warehouse Associate
Anne Arundel County Public Schools
06.2019 - 03.2020
Floor Manager
Geresbeck's Food Market
03.2018 - Current
High School -
Northeast High School
Bachelor of Arts (B.A.) - Criminology/Sociology
Lindenwood University
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