Dedicated professional with strong customer service and training skills in fast-paced restaurant environments. Experienced in conflict resolution and ensuring safety compliance, ready to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Buffalo Wild Wings
Columbia, SC
05.2025 - Current
Provided excellent customer service in a fast-paced restaurant environment.
Assisted in training new servers on menu items and service protocols.
Processed customer payments using point-of-sale systems effectively.
Provided excellent customer service to ensure satisfaction.
Shift Manager
Cracker Barrel Country Store
Rockhill , SC
05.2022 - 05.2025
Supervised daily operations of restaurant and retail areas.
Trained and mentored new team members on service standards.
Managed inventory levels and assisted with product ordering processes.
Ensured compliance with health and safety regulations in all areas.
Resolved customer complaints effectively to maintain satisfaction levels.
Managed daily cash intake by counting out registers and tabulating profits.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.