Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

Chloe M OBrien

Palmer,MA

Summary

Patient-focused Intake Coordinator. Equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Central Intake Coordinator

The Overlook Life Community
Charlton, MA
06.2017 - Current
  • Maintain accurate records of all intakes, including demographic information, referrals and outcomes.
  • Developed relationships with external agencies to facilitate referrals and ensure continuity of care for clients.
  • Adhered strictly to confidentiality standards when handling sensitive client information.
  • Performed administrative tasks such as filing documents, responding to emails and phone inquiries.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Explain policies, procedures and services to clients calling with questions
  • Ensured timely submission of referrals and document uploads
  • Communicated with patients with compassion while keeping medical information private.

Certified Nursing Assistant

The Overlook Life Community
Charlton, MA
06.2017 - 08.2023
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

COVID-19 Screener

The Overlook Life Community
Charlton, MA
05.2019 - 02.2023
  • Assisted patients with completing COVID-19 screening forms and questionnaires.
  • Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
  • Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
  • Administered temperature checks using non-contact thermometers for individuals entering the facility.
  • Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.
  • Ensured compliance with local, state, and federal health regulations related to COVID-19 safety protocols.
  • Monitored patient flow within the facility while enforcing social distancing rules.
  • Provided support to healthcare staff by answering questions and addressing concerns regarding COVID-19 screening procedures.
  • Reported any violations of safety protocols to appropriate personnel immediately.
  • Collaborated with other departments in order to develop efficient processes for conducting screenings.
  • Followed up with patients via telephone or email regarding their test results and answered any additional questions they may have had.
  • Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
  • Utilized personal protective equipment such as masks, gloves, face shields., at all times while performing screenings.
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
  • Offered protective masks and face shields to guests.
  • Screened employees and visitors using specific protocol and non-contact infrared thermometers.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.

Education

Bachelor of Science - Psychology

Worcester State University
Worcester, MA
12-2021

Skills

  • Insurance Verification
  • Appointment Scheduling
  • Medical terminology knowledge
  • Charting and clinical documentation
  • Proficient in Patient Ping (Bamboo Health), Home Care Home Base, EPIC, CarePort, Navi Health and 4NEXT
  • Confidentiality
  • Decision-Making
  • Time management abilities
  • Active Listening
  • Self Motivation
  • Reliability
  • Attention to Detail
  • Follow-up skills

Affiliations

  • Lacrosse Goalie Coach
  • Babysitter
  • Animal Sitter
  • House Sitter

Websites

Timeline

COVID-19 Screener

The Overlook Life Community
05.2019 - 02.2023

Central Intake Coordinator

The Overlook Life Community
06.2017 - Current

Certified Nursing Assistant

The Overlook Life Community
06.2017 - 08.2023

Bachelor of Science - Psychology

Worcester State University

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Chloe M OBrien