Linda Gay
Farmville,NC
Summary
Proven track record of streamlining patient intake processes, enhancing efficiency and patient satisfaction. Skilled in effective communication, teamwork, and problem-solving.
Overview
47
47
years of professional experience
Work History
Central Intake Coordinator
Ecu Health Home Health and Hospice
Greenville, NC
07.2021 - Current
- Assisted in patient assessments, ensuring accurate documentation of medical histories.
- Educated patients and families on care plans and health management strategies.
- Coordinated patient intake processes, ensuring accurate data entry and compliance with organizational protocols.
- Managed appointment scheduling, optimizing workflow for healthcare providers and improving patient experience.
- Developed and maintained effective communication channels with patients, staff, and external partners to facilitate seamless operations.
- Streamlined intake procedures by implementing new software tools, enhancing efficiency and reducing processing time.
- Trained new team members on intake protocols and systems, fostering a collaborative work environment.
- Collaborated with cross-functional teams to align intake strategies with organizational goals and initiatives.
- Monitored patient feedback to identify areas for service improvement, leading to enhanced satisfaction rates.
- Facilitated timely access to care by promptly scheduling appointments for patients with appropriate providers.
- Conducted pre-screen eligibility process for program applicants through referral, phone and walk-ins.
Central Intake Coordinator
Ecu Health Home Health and Hospice
Greenville Nc
01.2007 - 09.2019
- Evaluated performance metrics regularly to ensure adherence to standards and improve overall service delivery quality.
- Reduced wait times for services by effectively prioritizing urgent cases in consultation with clinical staff.
- Conducted regular audits of central intake processes to identify areas for improvement and implement necessary changes, resulting in increased efficiency and effectiveness within the department.
- Aided in the development of departmental goals and performance metrics, monitoring progress towards objectives regularly.
LPN Staff Nurse
ECU Health
Greenville Nc
09.1979 - 01.2007
- Administered patient care, including medication administration and monitoring vital signs.
- Assisted in developing individualized care plans based on patient assessments.
- Collaborated with healthcare teams to ensure comprehensive patient management.
- Educated patients and families on health maintenance and disease prevention strategies.
Education
Associate of Applied Science - Nursing
Appalachian School of Practical Nursing
Lexington, KY10.1976
High School Diploma -
Lafayette HighSchool
Lexington Ky05.1974
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Patient scheduling
- Scheduling appointments
- Multi-line phone systems
- Confidentiality
- Multi-line phone operations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Customer service
Timeline
Central Intake Coordinator
Ecu Health Home Health and Hospice
07.2021 - Current
Central Intake Coordinator
Ecu Health Home Health and Hospice
01.2007 - 09.2019
LPN Staff Nurse
ECU Health
09.1979 - 01.2007
Associate of Applied Science - Nursing
Appalachian School of Practical Nursing
High School Diploma -
Lafayette HighSchool