Chloe Pepper
Baton Rouge,LA
Summary
Territory account manager with robust background in sales and client management. Equipped at fostering collaborative team environments and delivering results in the psychiatry/neuroscience space. Known for reliability and adaptability in dynamic market conditions. Specializes in strategic planning and customer relations.
Served in the U.S. Louisiana Army National Guard for 6 years in an Area Support Medical Unit working in the dental field and responding to hurricane disaster relief. Strong business development professional with a Bachelor's degree focused in Health Systems Management and Health Sciences from Southeastern Louisiana University.
Overview
9
9
years of professional experience
Work History
Neuroscience Account Manager
Vanda Pharmaceuticals
New Orleans, LA
09.2024 - Current
- Product drug launch
- Cultivated strong relationships with healthcare providers and stakeholders to enhance customer satisfaction.
- Developed account strategies to meet client needs and drive product adoption within assigned territories.
- Coordinated cross-functional teams to ensure seamless execution of marketing initiatives and promotional activities.
- Analyzed market trends and competitor activities to inform strategic planning and decision-making processes.
- Exceed KPI expectations weekly.
Clinical Liaison
The Carpenter Health Network
Baton Rouge, LA
02.2024 - 09.2024
- Enhanced care coordination and hospital revenue by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
- Streamlined the referral process for smoother patient transitions into post-acute care settings.
- Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
- Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
- Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
- Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
Clinical Liaison
PAM Health
Hammond, LA
01.2023 - 01.2024
- Received and worked up multiple referrals from STAC's, home health companies, nursing homes, and physicians daily.
- Delivered information weekly about our services like our wound care program, PT/OT, in-house Dialysis, IV antibiotics, respiratory management, etc. to physicians and completed appropriate follow-ups.
- Created monthly marketing campaigns for all accounts in assigned territory.
- Verified insurance coverage for patients and worked with hospital staff on when patient can be admitted if approved.
- Meeting or exceeding territory performance goals. Met monthly admit goal.
- Entered all referral information into the Wellsky system for record and tracking.
- Accurately report/submit sales activities, territory expenses and written reports within deadline.
- Cultivated business partnerships with key decision makers, product in-services, driving market share and growth for the hospital.
Business Development Representative
GLO Resources LLC
New Orleans, LA
08.2021 - 01.2023
- Brought in new accounts through successful networking strategies, cold calling, and promotional approaches.
- Maintained current records and administrative duties, including sales reporting and expense management.
- Engaged and drove accounts to grow existing business and generate new business opportunities and sales revenue growth.
- Followed up with customers during the on-going sales process to ensure strong customer relationships.
- Networked among local businesses and community organizations to develop leads and generate business.
- Maintained existing clients and created new accounts with cold calling, door knocking, and social media marketing techniques.
- Together, my accounts alone, were billed over $500,000 monthly for the employees that were staffed by us in the first 6 months.
- Used SalesForce to handle current portfolio and prospective leads.
Sales Associate
Spectrum Fitness and Medical Wellness
Denham Springs, LA
11.2019 - 07.2021
- Assisted in checking members in and out of the club and signing new individuals up for membership of choice.
- Kept track of inventory daily.
- Trained new hires.
- Accurately processed POS transactions.
- Social media management.
Physical Therapy Technician
Physical, Linx Physical Therapy & Wellness Center, Denham Springs
05.2017 - 11.2017
- Assisted patients in their physical therapy treatment plan and tracked their progress in treatment software system for documentation purposes.
- Prepared new treatments and exercises based on the patients progress on a weekly basis.
- Provided excellent customer service to all patients during their treatment.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
Dental Specialist
Louisiana Army National Guard
11.2017 - 04.2023
- Administered dental care to 400 personnel in one weekend.
- Reviewed patient health history and performed checkups to assess current issues.
- Assisted Dentist with updating patient charts, instrument passing, proper sterilization, and organization.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Wrote detailed reports on health and status of personnel.
Education
Bachelor of Science - Health Sciences
Southeastern Louisiana State University
Hammond, LA05.2023
Louisiana Army National Guard
05.2018
Skills
- Sales- Business Development
- BLS certified
- EMR Systems
- Medical Records Maintenance
- Communication and Presentation
- Patient Data Management Systems
- Microsoft Word
- Microsoft Powerpoint
- Patient and Family Advocacy
- Territory management
- Cold calling
Timeline
Neuroscience Account Manager
Vanda Pharmaceuticals
09.2024 - Current
Clinical Liaison
The Carpenter Health Network
02.2024 - 09.2024
Clinical Liaison
PAM Health
01.2023 - 01.2024
Business Development Representative
GLO Resources LLC
08.2021 - 01.2023
Sales Associate
Spectrum Fitness and Medical Wellness
11.2019 - 07.2021
Dental Specialist
Louisiana Army National Guard
11.2017 - 04.2023
Physical Therapy Technician
Physical, Linx Physical Therapy & Wellness Center, Denham Springs
05.2017 - 11.2017
Bachelor of Science - Health Sciences
Southeastern Louisiana State University
Louisiana Army National Guard