Chloe Robles
San Marcos,TX
Summary
Energetically led a team at HTeaO, mastering conflict resolution and customer service management. Excelled in training and mentoring staff, significantly enhancing operational efficiency and customer satisfaction. Demonstrated exceptional policy enforcement and creative problem-solving abilities, ensuring a safe, productive work environment. Achieved notable improvements in team performance and service standards.
Overview
2
2
years of professional experience
Work History
Shift Leader
HTeaO
Andrews , TX
05.2022 - 08.2024
- Facilitated training sessions for new employees on company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Analyzed key performance indicators to identify effective strategies.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Supervised and led employees to maintain productivity and customer service levels.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Monitored and maintained equipment to ensure operational efficiency.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Education
High School Diploma -
Andrews Highschool
Andrews, TX05-2024
Skills
- Customer service management
- Role modeling
- Policy and procedure enforcement
- Conflict resolution
- Shift leadership
- Creative problem solving
Accomplishments
During the summer 2023 I attended a track club. I excelled through many meets and made it to the Junior Olympics for the Javelin in Eugene, Oregon.
Timeline
Shift Leader
HTeaO
05.2022 - 08.2024
High School Diploma -
Andrews Highschool
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