Chloe Russell
Ipswich,MA
Summary
Highly organized and proactive college graduate with excellent research, technical, and problem-solving skills. Demonstrated reliability and advanced writing skills with a flexible approach. Looking to apply expertise as a valuable employee.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Progressive
Woburn, Massachusetts
02.2025 - Current
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Addressed customer complaints, identified causes of problems, and provided solutions.
- Adhered to quality assurance standards regarding telephone etiquette and data entry accuracy.
Workers' Compensation Claims Assistant
Atlantic Charter Insurance Company
Boston, MA
10.2023 - 02.2025
- Answered incoming calls from claimants, employers, and healthcare providers to provide information about workers' compensation claims.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Cashier /Cook
Joe's on a Roll
Beverly, MA
08.2020 - 08.2023
- Responded to customer inquiries and provided accurate store details.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Created engaging content for social media platforms.
Cashier /Cook
Jetties Bagels
Ipswich, MA
06.2019 - 08.2021
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained an active presence across multiple social media networks.
Manager's Assistant
Russell Plumbing & Heating
Ipswich, MA
03.2018 - 06.2018
- Troubleshot equipment issues on a regular basis to minimize downtime and disruptions in workflow.
- Optimized team performance through effective delegation of tasks based on thorough evaluation of incoming memos.
Education
Bachelor of Arts - Psychology
The University of Alabama
Tuscaloosa, AL12-2022
Skills
- Microsoft Office (Word, Excel, Powerpoint)
- HTML Coding (Hyperlinks, Basic CSS Styling)
- Handling and Managing of Medical Records, Subpoenas, and Legal Documents
- Image Right System
- Tropics Workers Compensation System
- CITI Program IRB Certified - July 2022
- POS Systems
- Work Task Prioritization
- Customer Service
Timeline
Claims Adjuster
Progressive
02.2025 - Current
Workers' Compensation Claims Assistant
Atlantic Charter Insurance Company
10.2023 - 02.2025
Cashier /Cook
Joe's on a Roll
08.2020 - 08.2023
Cashier /Cook
Jetties Bagels
06.2019 - 08.2021
Manager's Assistant
Russell Plumbing & Heating
03.2018 - 06.2018
Bachelor of Arts - Psychology
The University of Alabama
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