Chloe Taylor
Elkridge,Maryland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
SHIFT MANAGER/KEY HOLDER
Cold Stone Creamery
10.2022 - Current
- Effectively managed a team of 10+ employees in a fast-paced retail environment, ensuring excellent customer service and sales goals were achieved
- Performed opening and closing duties including counting cash drawers, setting alarms, preparing bank deposits
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers
- Handled food services safely and appropriately for consumption.
CEO
Entrepreneurship
03.2020 - 06.2023
- Developed strategic plans designed to reach ambitious growth targets while maintaining profitability margins
- Facilitated strategic planning sessions to develop long-term goals and objectives for the organization
- Oversaw operational activities related to budgeting, forecasting, accounting, financial reporting and audits
- Built strong relationships with customers through attentive listening skills and excellent problem solving abilities
- Led the successful launch of new products, services, and initiatives across multiple departments
- Analyzed financial performance data to make informed decisions regarding investments and other capital expenditures.
Education
HIGH SCHOOL DIPLOMA -
Howard High School
Elliott City, Maryland03.2025
Skills
- Customer service
- Idea Development and Brainstorming
- Good Judgment
- Professional and Courteous
- Interpersonal Relations
- Teamwork and Collaboration
References
References available upon request
Extracurricular Activities
Sports(Lacrosse, Field Hockey) Dance Club
Timeline
SHIFT MANAGER/KEY HOLDER
Cold Stone Creamery
10.2022 - Current
CEO
Entrepreneurship
03.2020 - 06.2023
HIGH SCHOOL DIPLOMA -
Howard High School
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