Chloe Vojnik
Jeannette,PA
Summary
Dynamic Front of House Manager with a proven track record at Schoolhouse Tavern, excelling in guest relations and conflict resolution. Expert in training and mentoring staff, enhancing team performance, and implementing upselling strategies to boost revenue. Committed to creating exceptional dining experiences while ensuring food safety compliance and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Manager
Schoolhouse Tavern
Harrison City, PA
07.2020 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Assistant Manager
Jimmy John's Gourmet Sandwiches
Murrysville, PA
12.2019 - 09.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Checkout Operator
Giant Eagle
Harrison City, PA
07.2017 - 10.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Assistant
Sun Tan Seekers
05.2018 - 12.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Penn Trafford School District
Harrison City, PA05.2020
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and mentoring
- Food safety compliance
- POS system operations
- Restaurant operations
- Health department inspections
- Promotional events
- Staff supervision
- Upselling strategies
- Ramp Certified
Certification
Ramp certification plcb
Timeline
Front of House Manager
Schoolhouse Tavern
07.2020 - Current
Assistant Manager
Jimmy John's Gourmet Sandwiches
12.2019 - 09.2021
Sales Assistant
Sun Tan Seekers
05.2018 - 12.2020
Checkout Operator
Giant Eagle
07.2017 - 10.2017
Penn Trafford School District