Chloe "Cairo" Jones
Chicago,IL
Overview
9
9
years of professional experience
1
1
Certification
Work History
Repair Technician
UBreakiFix
Oak Lawn, IL
04.2025 - Current
- Diagnose and repair a high volume of devices by identifying hardware and software issues through hands-on testing
- Troubleshoot system performance, OS issues, and device functionality across a range of consumer devices
- Manage multiple repair tickets while maintaining turnaround time and service quality
- Document repair steps, findings, and resolutions clearly for internal tracking
- Communicate technical issues and next steps to customers in a clear, easy-to-understand way
- Verify full functionality of devices through testing before return to users
Freelance IT Support
Self-employed
Chicago, IL
01.2017 - Current
- Provided technical support for friends, family, and local users with varying levels of experience
- Diagnosed and resolved issues with laptops, desktops, printers, and mobile devices
- Assisted with device setup, software installation, and basic network connectivity (Wi-Fi, routers)
- Helped users understand and navigate their devices by explaining solutions in simple terms
IT Support Specialist
Urban Tech Academy
Chicago, IL
06.2022 - 03.2025
- Provided end-user support for desktops, laptops, printers, and peripherals in small business and school environments
- Troubleshot hardware, software, and basic network issues, including Wi-Fi connectivity problems.
- Diagnosed and resolved hardware, software, and network connectivity issues (Wi-Fi, device communication, system errors)
- Configured and updated Windows and Linux systems to maintain performance and reliability.
- Tracked equipment, software, and licenses to keep accurate inventory records.
Education
High School Diploma -
Evergreen Park Community High School
Evergreen Park, IL05-2017
Skills
- End-User Support
- Windows 10/11 Support & System Setup
- Basic Networking (Wi-Fi, connectivity)
- Ticketing Systems (Freshdesk)
- Hardware & Software Support
- Printer & Peripheral Support
- Documentation & Ticket Management
- Active Directory (lab experience)
Certification
- CISCO IT Essentials Certification (2023)
- CISCO Networking Essentials Certification (2023)
- CompTIA A+ (in progress)
Timeline
Repair Technician
UBreakiFix
04.2025 - Current
IT Support Specialist
Urban Tech Academy
06.2022 - 03.2025
Freelance IT Support
Self-employed
01.2017 - Current
High School Diploma -
Evergreen Park Community High School
Technical Experience
Home Lab
- Set up a virtual lab environment using Windows Server and client machines
- Created and managed user accounts, groups, and basic permissions in Active Directory
- Joined devices to a domain and practiced troubleshooting login and connectivity issues
- Tested basic network configurations and resolved connectivity problems between systems
- Simulated common help desk scenarios such as account lockouts and system access issues