Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chloe Nelson

San Diego,CA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Barista

JC Resorts
03.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Instacart Shopper

Instacart
11.2020 - 01.2023
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.

Hostess

Olive Garden
09.2019 - 03.2020
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Beauty Advisor

Sephora Inside JCPenney
07.2018 - 01.2019
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

Cashier

Rubio's Coastal Grill
04.2017 - 08.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Certificate of Achievement - Audio Production And Engineering

San Diego Miramar College
12.2024

High School Diploma -

Rancho Bernardo High School
San Diego, CA
06.2017

Skills

  • Cash Handling
  • Ordering Procedures
  • Up-Selling
  • Food Preparation
  • Beverage Preparation
  • POS Systems
  • Opening and Closing Duties
  • Espresso Machine Operation
  • Safe Food Handling Practices
  • Team Player
  • Friendly and Outgoing
  • Exceptional Customer Service

Accomplishments

  • Won Memory Makers award for excellent customer service in 2023.

Timeline

Barista

JC Resorts
03.2023 - Current

Instacart Shopper

Instacart
11.2020 - 01.2023

Hostess

Olive Garden
09.2019 - 03.2020

Beauty Advisor

Sephora Inside JCPenney
07.2018 - 01.2019

Cashier

Rubio's Coastal Grill
04.2017 - 08.2017

Certificate of Achievement - Audio Production And Engineering

San Diego Miramar College

High School Diploma -

Rancho Bernardo High School

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Chloe Nelson