Chorya Dual
Nicholasville,KY
Summary
Reliable and upbeat Wireless Tech Sales Professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Mobile Sales Expert
T-Mobile (formerly Sprint)
Lexington, Kentucky
06.2018 - 12.2021
- Maintained relationships with loyal customer base and created an inviting experience with new customers by identifying mobile needs and recommending relevant tech solutions.
- Developed successful selling methods through ongoing coaching and continuously practiced cross-selling to drive revenue.
- Resolved customer issues quickly and diligently to maximize customer retention.
- Implemented up-selling strategies, encompassing recommendation of complimenting tech devices and accessories within the ecosystem of a brand .
- Stayed knowledgeable on latest innovations and technological advancements in mobile solutions through continuous training and maintaining brand ambassador roles for Apple and Samsung products.
Wireless Sales Team Leader
Target Mobile
Lexington, KY
03.2013 - 06.2018
- Monitored sales team performance and provided constructive feedback.
- Led sales team in 2 locations to exceed monthly sales goals.
- Expanded customer base and increase site presence by implementing strategic sales plans and incentives.
- Set ambitious sales goals and developed top sales talent with maintaining a strong performance to keep team growing effectively.
- Facilitated ongoing training to keep sales team successfully closing activations and meeting monthly sales metrics.
Senior Retail Account Executive
AT&T Mobility
Lexington, KY
05.2005 - 12.2012
- Maximized business potential by providing excellent customer service and a world class consultative buying experience .
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Capitalized on customer up-sell opportunities resulting in 200% increased revenues.
- Exceeded sales goals, increased revenue and facilitated sales.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Bachelor of Science - Human Services Counseling
Old Dominion University
Norfolk, VA05.1997
Skills
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Goal-Driven
- Team Leadership
- Detail-Oriented
- Team Building
- Training and mentoring
- Operations management
Timeline
Mobile Sales Expert
T-Mobile (formerly Sprint)
06.2018 - 12.2021
Wireless Sales Team Leader
Target Mobile
03.2013 - 06.2018
Senior Retail Account Executive
AT&T Mobility
05.2005 - 12.2012
Bachelor of Science - Human Services Counseling
Old Dominion University