Choua Khang
Hickory,NC
Summary
- Dynamic professional with a proven track record at Catawba Valley Medical Center, excelling in patient registration and HIPAA compliance. Demonstrated ability to enhance customer service through active listening and effective time management. Skilled in medical terminology and insurance verification, consistently delivering results by improving process efficiency and patient satisfaction.
- Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to your team.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Patient Access Registrar
Catawba Valley Medical Center
08.2022 - Current
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained payments from patients and scanned identification and insurance cards.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Crew Member
McDonald's Restaurant
01.2021 - 06.2022
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
Machine Operator
Hanes Industries
11.2020 - 01.2021
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Assistant General Manager
Bojangles' Restaurants
05.2017 - 11.2020
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Assisted in recruiting, hiring and training of team members.
KITCHEN DEPT. MANAGER
McDonald's Restaurant
01.2015 - 05.2017
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Education
Associate of Applied Science - Business Administration
Catawba Valley Community College
Hickory, NC12.2023
High School Diploma -
Newton Conover High School
Newton, NC06.2014
Skills
- Medical Terminology
- Appointment Scheduling
- Patient Registration
- HIPAA Compliance
- EMR
- Insurance Verification
- Multitasking and Organization
- Hmong Fluency
- Customer Service
- Reliability
- Time Management
- Team Leadership
Timeline
Patient Access Registrar
Catawba Valley Medical Center
08.2022 - Current
Crew Member
McDonald's Restaurant
01.2021 - 06.2022
Machine Operator
Hanes Industries
11.2020 - 01.2021
Assistant General Manager
Bojangles' Restaurants
05.2017 - 11.2020
KITCHEN DEPT. MANAGER
McDonald's Restaurant
01.2015 - 05.2017
Associate of Applied Science - Business Administration
Catawba Valley Community College
High School Diploma -
Newton Conover High School
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