Choua Yang
Anchorage,AK
Summary
Driven to excel, I leveraged negotiation and teamwork skills at Cornerstone Credit Services and McDonald's to surpass performance goals and enhance team productivity. Specializing in client relations and stress tolerance, I consistently resolved disputes and trained peers, fostering a culture of achievement and collaborative success.
Overview
11
11
years of professional experience
Work History
Debt Collector
Cornerstone Credit Services
09.2018 - 12.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Achieved performance goals on consistent basis.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
Shift Manager
McDonald's
05.2014 - 04.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
East High School
Anchorage, AK05.2016
Skills
- Goal-oriented mindset
- Call center experience
- Stress Tolerance
- Client Relations
- Negotiation
- Relationship Building
- Flexible and Adaptable
- Patience and Persistence
- Teamwork and Collaboration
Timeline
Debt Collector
Cornerstone Credit Services
09.2018 - 12.2024
Shift Manager
McDonald's
05.2014 - 04.2018
High School Diploma -
East High School
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