Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Chris Berry

Chicago,IL

Summary

Highly motivated Customer Relations Manager driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of 20 plus years fostering quick and successful problem resolution, while maintaining excellent customer satisfaction. Demonstrated success in utilizing current technologies to broaden access between customer and organization.

Overview

29
29
years of professional experience

Work History

Customer Relationship Manager/Data Management

Omeda
09.2015 - 09.2023
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Made customers aware of current and new programs and services.
  • Created customer support strategies to increase customer retention.
  • Educated customers about product or service options and processed purchases.
  • Assisted customers with opening accounts and signing up for new services.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.

Account Manager

Hallmark Data Systems, LLC
06.2015 - 08.2015
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Warehouse/Shipping and Receiving Manager

Hallmark Data Systems, LLC
01.1997 - 05.2015
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Pulled, verified, and packaged items for shipment.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Organized records of vehicles, schedules and completed orders.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Laborer

UPS
04.1994 - 12.1996
  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Utilized construction tools and machinery to effectively complete job site projects.

Education

No Degree -

DeVry University
Villa Park, IL

High School Diploma -

Lindblom Math And Science Academy
Chicago
06.1990

Skills

  • Supervised 8 - 10 employees
  • Over 20 years Customer Service Relations
  • Account Management
  • Processed Invoices
  • Client Satisfaction
  • Payment Processing
  • Database Management
  • Warehouse Management

Additional Information

Word, Excel, PowerPoint, Jira, Slack, Zoom, Worked remotely and in office

Timeline

Customer Relationship Manager/Data Management

Omeda
09.2015 - 09.2023

Account Manager

Hallmark Data Systems, LLC
06.2015 - 08.2015

Warehouse/Shipping and Receiving Manager

Hallmark Data Systems, LLC
01.1997 - 05.2015

Laborer

UPS
04.1994 - 12.1996

No Degree -

DeVry University

High School Diploma -

Lindblom Math And Science Academy

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Chris Berry