Chris Cusimano

Oregon State Police

Salem, OR

01.1992 - Current

Created and updated training materials for new employees.
Created a monthly or quarterly newsletter to keep current employees updated on knowledge for the job.
Assisted management in updating and implementing a policy for OSP troopers and dispatch.
Oversaw communications within assigned territories.
Provided mentor support and guidance to colleagues to maintain a collaborative work environment.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operated multi-line telephone system, including transferring calls, placing outbound calls, taking messages and paging staff members.
Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
Dispatched police officers to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
Responded quickly and accurately to requests for assistance from other agencies during emergencies or disasters.
Completed day-to-day duties accurately and efficiently.
Advised personnel about accidents, weather conditions or other hazards.