Summary
Overview
Work History
Education
Skills
Languages
Licenses
Timeline
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Chris Diaz

Framingham

Summary

Current business major with strong recent Financial and Construction Operations experience. Naturally curious and committed to gaining and applying new expertise. Bilingual: Fluent in English and Spanish.

Overview

4
4
years of professional experience

Work History

Teller

Needham Bank
01.2024 - Current
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established rapport with new clients to increase satisfaction and loyalty.

Operations Manager

AD Roofing and Siding Experts
08.2022 - 01.2024
  • Manage hiring and expense budgets
  • Oversee daily operation of a small-medium scale call center
  • Organized and implemented office management procedures
  • Supervised organic lead generation strategy and distribution

Office Manager

AD Carpentry Corporation
09.2020 - 07.2022
  • Ensured facility's compliance with OSHA standards, including managing safety procedures and posting all required notices
  • Serve as main office receptionist, including answering phones, replying to general email inquiries, and greeting customers on arrival
  • Produced and distributed custom estimates and invoices

Education

Bachelor of Arts - Business

Boston College
140 Commonwealth Ave, Chestnut Hill, MA 02467

Skills

  • Complex Problem-Solving
  • Microsoft Office (Word, Excel, Outlook)
  • Reporting and Documentation
  • Supplier Relations
  • Team Collaboration

Languages

English
Spanish

Licenses

Unrestricted Construction Supervisor License (CS-117201) August 2022

- Allowed to perform work and receive building permits on any one-to-two family dwellings with less than 35,000 ft of living space


Home Improvement Contractor License (# 205871) July 2022

- allowed to complete minor repair and maintenance jobs


Rhode Island Contractor License (GC-47846) October 2022

- allowed to complete residential and commercial work in Rhode Island

Timeline

Teller

Needham Bank
01.2024 - Current

Operations Manager

AD Roofing and Siding Experts
08.2022 - 01.2024

Office Manager

AD Carpentry Corporation
09.2020 - 07.2022

Bachelor of Arts - Business

Boston College

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Chris Diaz