Christopher Dunlavey
Glendale,AZ
Summary
Accomplished Pharmacy Technician possessing more than a decade of expertise and credentials from PTCB and Arizona Board of Pharmacy Expertise in medication dispensing, regulatory compliance, and drug inventory management. Proven ability to foster strong relationships with patients and customers, contributing to a positive pharmacy environment.
Overview
15
15
years of professional experience
Work History
Certified Pharmacy Technician
Archwell Health
Glendale, AZ
04.2025 - Current
- Prepared prescriptions accurately following safety protocols
- Assisted pharmacists with daily operational tasks
- Provided patient support and answered medication inquiries
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Assisted pharmacists in dispensing medications accurately and efficiently.
- Managed filing of prescriptions, both electronically and manually.
Patient Engagement Specialist
Shields Pharmacy
Glendale, AZ
04.2022 - 09.2024
- Coordinated medication refills, including data entry and pharmacy claim adjudication.
- Made outbound patient refill calls and completed refill requests efficiently.
- Answered, resolved, and triaged inbound inquiries to enhance customer service.
- Clarified prescription orders with pharmacists or clinicians as needed.
- Identified medications requiring special storage, including hazardous and refrigerated items.
- Managed and updated relevant data using database applications for accuracy.
- Participated in process improvement initiatives to boost productivity and quality.
- Protected organizational value by maintaining confidentiality of sensitive information.
Pharmacy Technician
Walmart Pharmacy
Glendale, AZ
10.2012 - 02.2022
- Collaborated with pharmacists to dispense hundreds of medications daily using medication input software.
- Communicated directly with doctors' offices via telephone and fax to verify prescriptions.
- Delivered exceptional customer service at prescription drop-off and pick-up counters.
- Efficiently managed multi-line phone system, processing high volumes of orders from healthcare professionals.
Pharmacy Technician
Phoenix Childrens Hospital
Phoenix, AZ
11.2020 - 05.2021
- Worked under the guidance of pharmacists to provide the best possible care to some of the most critical patients in the state.
- Compounded medications tailored to specific patient needs.
- Executed correct hand hygiene processes before entering clean rooms for sterile and hazardous compounding.
- Would communicate directly with nurses to ensure that every medication is delivered on time.
- Utilized flow hood for safe and effective medication preparation.
Pharmacy Technician
Mayo Clinic
Phoenix, AZ
04.2015 - 11.2020
- Worked closely with Pharmacists and other Pharmacy Technicians to safely and accurately dispense medication via RX Safe dispensing machine.
- Provided friendly customer service at prescription drop-off and pick-up counters.
- Delivered medications directly to sensitive, compromised or recovering patients rooms.
- Stayed cool under pressure dealing with high profile patients.
Pharmacy Technician
Humana
06.2010 - 04.2015
- Provided customer services and an excellence experience by taking inbound and outbound calls from Humana Pharmacy members.
- Answered questions and resolved issues regarding mail order pharmacy inquiries and any other questions the member may have that I can assist with.
- Interacted with physician's offices, hospitals, and Pharmacists.
- Exceeded in metrics set by the department on a daily basis.
- Facilitated positive service and pharmaceutical outcomes.
Education
High School Graduate -
Glendale High
Glendale, AZ05-2010
Skills
- FDA drug safety guidelines
- Patient care
- Telephone etiquette
- Medication management
- Decision-making
- HIPAA compliance
- Medical terminology
- Pharmaceutical storage and distribution
- Abbreviations comprehension
- Interpersonal skills
References
- Mercedes Hendrix, Manager at Walmart
- Rex Cropp, Co-worker at Walmart
- Gabriella Phasely, Team Lead at Humana
- Alex Chiaghana, Pharmacist at Humana
- Greg Bell, Co-worker at Mayo
- Isaac Ibarra, Co-worker at Childrens Hospital
- Michael Edwards, Pharmacist at Childrens Hospital
- Tamara Reyes, Team Lead at Childrens Hospital
Timeline
Certified Pharmacy Technician
Archwell Health
04.2025 - Current
Patient Engagement Specialist
Shields Pharmacy
04.2022 - 09.2024
Pharmacy Technician
Phoenix Childrens Hospital
11.2020 - 05.2021
Pharmacy Technician
Mayo Clinic
04.2015 - 11.2020
Pharmacy Technician
Walmart Pharmacy
10.2012 - 02.2022
Pharmacy Technician
Humana
06.2010 - 04.2015
High School Graduate -
Glendale High
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