Chris Dunston
Customer service
Springville,AL
Summary
Detail-oriented Cashier with expertise in cash handling and inventory control. Focused on delivering superior customer service and fostering team collaboration. Experienced in training team members and efficiently resolving customer complaints to enhance the shopping experience. Dedicated cashier known for exceptional communication skills and problem-solving abilities. Proven track record in enhancing customer satisfaction and maintaining operational efficiency through effective team collaboration.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Cashier
Shop Bob's
Trussville, Alabama
08.2021 - Current
- Processed customer transactions efficiently at the cash register.
- Maintained accurate cash drawer and balanced registers daily to ensure financial integrity.
- Assisted customers with product inquiries and provided excellent service.
- Handled returns and exchanges following store policies and procedures.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory by restocking shelves and organizing displays.
- Trained new cashiers on register operation and customer service standards.
- Resolved customer complaints professionally and promptly to enhance satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed additional tasks designated by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Educated new team members on effective cash register operation and customer service techniques.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Resolved customer complaints professionally, enhancing customer satisfaction and loyalty in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Adhered to social distancing protocols and wore mask or face shield.
Cashier
Fresh Value Marketplace
Trussville, Alabama
04.2018 - 08.2021
- Processed customer transactions efficiently at the cash register.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and provided excellent service.
- Handled returns and exchanges following store policies and procedures.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory by restocking shelves and organizing displays.
- Trained new cashiers on register operation and customer service standards.
- Resolved customer complaints professionally and promptly to enhance satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed assigned tasks from management to support store operations and enhance customer experience.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Maintained organized and sanitized checkout areas to promote a safe shopping environment.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore a mask or face shield.
Education
High School Diploma -
Springville High School
05-2021
Ongoing - History
Snead State Community College
Boaz, Alabama 08.2021 - Current
Skills
- Cash handling
- Credit card processing
- Cash register systems
- Exchanges processing
- Online orders preparation
- Inventory control
- Inventory restocking
- Customer service
- Product knowledge
- Client relations excellence
- Product recommendations
- Identification checks
- Cash management
- Training and onboarding
- Staff mentoring
- Employee development
- Team collaboration
- Effective communication
- Verbal communication
- Professional courtesy
- Relationship building
- Attention to detail
- Active listening
- Problem solving
- Conflict resolution
- Customer assistance
Languages
English
Full Professional
Education and Training
other
Timeline
Ongoing - History
Snead State Community College
08.2021 - Current
Cashier
Shop Bob's
08.2021 - Current
Cashier
Fresh Value Marketplace
04.2018 - 08.2021
High School Diploma -
Springville High School