Chris Fernandez
Las Vegas,NV
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction through exceptional service and crafting high-quality cocktails. Skilled in cash handling and guest engagement, consistently prioritized customer needs, and cultivated warm relationships, significantly reducing wait times for drinks. Demonstrates a strong work ethic and exceptional customer service, ensuring a positive reputation.
Overview
3
3
years of professional experience
Work History
Server
Broken Yolk Cafe
Las Vegas, NV
10.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server / Barback
Toca Madera
Las Vegas, NV
12.2022 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
La Catrina Bar
Las Vegas
02.2022 - 12.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Bachelor Of Laws -
UNAM
Cdmx 07.2019
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
Timeline
Server
Broken Yolk Cafe
10.2024 - Current
Server / Barback
Toca Madera
12.2022 - 07.2024
Bartender
La Catrina Bar
02.2022 - 12.2022
Bachelor Of Laws -
UNAM