Chris Heckel
Milton ,DE
Summary
Versatile and results-oriented professional with extensive experience at Home Depot, excelling in roles from Receiving Supervisor to Customer Experience Manager. Demonstrated success in enhancing operational efficiency and fostering teamwork, highlighted by a significant increase in associate engagement. Skilled in organization, critical thinking, and effective communication, adept at driving sales growth and ensuring workplace safety.
Overview
36
36
years of professional experience
Work History
Customer Experience Manager
Home Depot
09.2022 - Current
- Managed and motivated associates to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Established performance and service goals and held associates accountable for individual performance.
- Implemented rewards and recognition programs that significantly increased associate engagement and satisfaction.
Specialty Supervisor 23/29/30/59/70
Home Depot
04.2021 - 09.2022
- Fostered culture of consultative selling, encouraging team to increase sales and services.
- Conducted performance evaluations for sales associates and specialists, identifying areas of improvement and coaching for success.
- Leveraged reporting platforms to drive quote management and identify opportunities.
- Developed talent throughout store to drive installed services program.
Lawn and Garden Department Manager
Home Depot
04.2020 - 09.2021
- Implemented effective merchandising strategies, showcasing seasonal items and promotional products to drive sales growth.
- Maintained a positive customer experience by ensuring associates were current in training and product knowledge.
- Cultivated strong relationships with vendors to meet our customers expectations.
- Develop associates and timely performance feedback.
Receiving Supervisor
Home Depot
03.2017 - 04.2020
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Mitigate shrink by managing credits and markdowns.
- Kept detailed records of inventory for monthly, quarterly and yearly reports.
- Ensure regulatory compliance with HHM and PLE.
Inventory Supervisor
Walmart
08.2006 - 02.2017
Contractor
C David Heckel Contracting
08.1993 - 04.2006
EMT/Paramedic
Suffolk County Ems
06.1989 - 04.2006
Education
Associate of Applied Science - Fire Sciences And Emergency Services
Suffolk V.E.E.B.
Riverhead NY06-1989
Skills
- Organization and prioritization
- Teamwork and collaboration
- Workplace safety
- Relationship building
- Critical thinking
- Effective communication
Timeline
Customer Experience Manager
Home Depot
09.2022 - Current
Specialty Supervisor 23/29/30/59/70
Home Depot
04.2021 - 09.2022
Lawn and Garden Department Manager
Home Depot
04.2020 - 09.2021
Receiving Supervisor
Home Depot
03.2017 - 04.2020
Inventory Supervisor
Walmart
08.2006 - 02.2017
Contractor
C David Heckel Contracting
08.1993 - 04.2006
EMT/Paramedic
Suffolk County Ems
06.1989 - 04.2006
Associate of Applied Science - Fire Sciences And Emergency Services
Suffolk V.E.E.B.
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