Chris Hensley
Asheville,NC
Summary
Dynamic professional with a proven track record at Speedy's Used Parts, excelling in sales processing and customer service. Adept at managing logistics and fostering client relationships, I consistently exceeded revenue targets while ensuring efficient order management. My automotive industry expertise and strong communication skills drive successful outcomes in fast-paced environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Service Writer
Get Lifted
07.2025 - 01.2026
- Assisted customers with service inquiries and product information
- Coordinated service appointments, ensuring efficient scheduling and resource allocation
- Documented customer interactions and service requests in CRM system
- Collaborated with technicians to communicate service updates and recommendations
- Create work orders and quotes for customers
- Work as a team to resolve any service issues for customers, co-workers
- Manage schedule of Diagnostic Technicians
- Completes the Mitchel 1 process; closes-out the work order and invoices the customer
- Provide outstanding service to the customer
- Perform unit inspection for obvious body damage
- Review Work Orders to ensure accuracy for invoicing and warranty
Sales Manager
Speedy's Used Parts
03.1996 - 06.2025
- Managed walk-in and wholesale sales, consistently meeting and exceeding revenue targets.
- Oversaw delivery logistics to ensure efficient and timely order fulfillment.
- Recruited, trained, and supervised labor staff, addressing and resolving employee issues.
- Handled accounts receivable, collections, and customer payment processing.
- Maintained strong relationships with clients and vendors to support smooth operations.
- Provided technical advice.
Skills
- Sales processing
- Meeting scheduling
- Order management
- Budget forecasting
- Customer service
- Invoice verification
- Automotive industry experience
- Product and service sales
- Estimating costs
Certification
- Certified NC State Inspector
- NC Dealer License
- IMACA Automotive Air Conditioning Certification
Timeline
Service Writer
Get Lifted
07.2025 - 01.2026
Sales Manager
Speedy's Used Parts
03.1996 - 06.2025