Summary
Overview
Work History
Education
Skills
Timeline
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John Ottervanger

Fort Myers

Summary

Dynamic Service Writer with a proven track record at Apex Automotive, excelling in customer satisfaction and conflict resolution. Skilled in schedule coordination and service upsells, I foster trust and loyalty through exceptional service. Achieved significant repeat business by effectively managing customer relationships and providing accurate service estimates.

Overview

6
6
years of professional experience

Work History

Service Writer

Apex Automotive
01.2025 - Current
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Service Advisor

Mckibben Power Sports
07.2024 - 01.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Door-to-Door Sales Representative

Entech Water
02.2024 - 01.2025
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.

Contract Signer

Apex Roofing & Restoration
01.2022 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Assistant Service Manager

Victory Layne Chevrolet
04.2019 - 12.2019
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

Education

Cape Coral High Scool
Cape Coral, FL

Skills

  • Sales processing
  • Schedule coordination
  • Order preparation
  • Cost estimates
  • Conflict resolution
  • Service upsells
  • Teamwork and collaboration

Timeline

Service Writer

Apex Automotive
01.2025 - Current

Service Advisor

Mckibben Power Sports
07.2024 - 01.2025

Door-to-Door Sales Representative

Entech Water
02.2024 - 01.2025

Contract Signer

Apex Roofing & Restoration
01.2022 - 06.2024

Assistant Service Manager

Victory Layne Chevrolet
04.2019 - 12.2019

Cape Coral High Scool

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John Ottervanger