CHRIS JIRACEK
Saint Paul,MN
Summary
Dedicated and results-driven Learning and Development customer service management professional with 14 years of extensive experience in management, sales, collections, training and recruitment. Skilled in developing knowledge, proficiency, and strengths of sales and collections teams with proven ability to motivate staff and deliver results. Strong background in designing customized training materials, implementing learning modules and utilizing data analysis to drive productivity. Proficient skills in Microsoft Office Teams, Excel and PowerPoint.
Overview
14
14
years of professional experience
Work History
Sales Manager & Corporate Trainer
CarHop Auto Sales & Finance
03.2023 - 11.2023
- Spearheaded recruitment, training, and leadership of sales and collection teams
- Conduct performance reviews and develop specific action plans, measuring progress and holding teams accountable
- Lead and assisted in multiple projects to help areas of need including employee turnover, phone system software and yearly vision team involvement
- Ensure staff are fully trained in collection and sales processes.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Corporate Sales & Collections Trainer
CarHop Auto Sales & Finance
07.2017 - 03.2023
- Managed sales training and development of sales teams
- Assisted with customer service and support functions
- Designed and delivered training programs for new and existing sales and finance staff
- Managed and coached sales and finance team members to improve performance and achieve targets
- Lead and assisted in multiple projects to help areas of need including employee turnover, phone system software and yearly vision team involvement.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Learning and Development Specialist
CarHop Auto Sales & Finance
12.2012 - 07.2017
- Conducted educational presentations geared toward increased productivity
- Created training procedure manuals, guides, and course materials to streamline organizational structure and improve performance
- Supervised trainers and quality assurance personnel
- Evaluated individual and organizational development needs leading to increased overall team effectiveness
- Collaborated with managers, contributing to improvement in team member career development.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
Account Manager | Senior Account Manager
CarHop Auto Sales & Finance
11.2009 - 12.2012
- Train new hires and assist with training practices and materials
- Assist co-workers with escalation calls and quickly determine decisions to help resolve problems
- Collect payments from customers' 1-89 days delinquent
- Analyze budgets, repair estimates, and income levels
- Evaluate new hires and establish areas of improvement.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
Bachelor of Science - Business Administration And Management
UNIVERSITY OF WISCONSIN-STOUT
01.2007
Skills
- Customer Service
- Debt Collection
- Negotiating
- Communication
- Sales Management
- LMS
- Staff Management
- Problem Solving
- Critical Thinking
- Time Management
Professional Development
Toastmaster International Member
November 2022 - Present
Area 14 speech contest winner - October 2023
Timeline
Sales Manager & Corporate Trainer
CarHop Auto Sales & Finance
03.2023 - 11.2023
Corporate Sales & Collections Trainer
CarHop Auto Sales & Finance
07.2017 - 03.2023
Learning and Development Specialist
CarHop Auto Sales & Finance
12.2012 - 07.2017
Account Manager | Senior Account Manager
CarHop Auto Sales & Finance
11.2009 - 12.2012
Bachelor of Science - Business Administration And Management
UNIVERSITY OF WISCONSIN-STOUT
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