Chris Jonsson
Santa Cruz,CA
Summary
Dynamic General Manager with expertise in customer service, operations management and logistics. Proven ability to enhance relationships and resolve high-stress situations effectively.
Overview
25
25
years of professional experience
Work History
General Manager of Operations
Peninsula Medical
Santa Cruz, CA
02.2019 - Current
- Managed day-to-day business operations.
- Fielded anywhere from 20-40 phone calls and emails per day.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Purchasing/Shipping and Receiving Manager
Peninsula Medical
Scotts Valley, CA
04.2013 - 02.2019
- Oversaw daily shipping and receiving operations, ensuring compliance with safety regulations and company standards.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Coordinated logistics for incoming and outgoing shipments, maintaining strong vendor relationships.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Purchasing of raw materials for production, negotiating rates and comparing cost across multiple vendors.
Shipping and Receiving Clerk
Peninsula Medical
Scotts Valley, CA
07.2004 - 04.2013
- Packaged goods to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Fielded customer calls and provided general customer service as needed.
Delivery Driver
Tony and Alba's
Capitola, CA
01.2001 - 07.2004
- Delivered pizzas promptly, ensuring customer satisfaction and adherence to quality standards.
- Operated cash register for cash, check, and credit card transactions
- Occasional food preparation.
- Answering phone calls and in-person customer service.
Education
Associate of Science - General Studies
Cabrillo College
Aptos, CASkills
- Customer Service
- Problem resolution
- Computer proficiency
- Complaint handling
- AP/AR
- Payment/Invoice processing
- Professional telephone demeanor
- Bookkeeping/Accounting
- Data Entry at over 55 wpm
- Logistics management
Accomplishments
- Consistently promoted from shipping clerk to general manager over the course of 21 years.
- Maintained excellent customer relations leading to years of business retention.
- Achieved international contracts to expand business globally.
- Processed over 15,000 orders to customers.
Languages
English
Interests
- Playing and creating music (including professional recording and production of live events)
- Golf
- Mountain Biking
Timeline
General Manager of Operations
Peninsula Medical
02.2019 - Current
Purchasing/Shipping and Receiving Manager
Peninsula Medical
04.2013 - 02.2019
Shipping and Receiving Clerk
Peninsula Medical
07.2004 - 04.2013
Delivery Driver
Tony and Alba's
01.2001 - 07.2004
Associate of Science - General Studies
Cabrillo College