Chris Kaiser
General Manager
Swedesboro,NJ
Summary
Service-driven General Manager with 6+ years of experience driving revenue performance and upholding excellent customer service standards in a retail environment. Team builder with extensive experience hiring, training and developing staff of up to 50 employees. Sales driver with Operational and Visual background and strong communication skills.
Overview
20
20
years of professional experience
Work History
General Manager
The Container Store
Cherry Hill, NJ
03.2019 - Current
- Increased Sales performance of store by $2M in 2 years time
- Responsible for recruiting, hiring and training of employees
- Involved in Operations and Visual aspects of store including Payroll, Scheduling and Inventory
- Led North Region in Sales Performance Increase to Goal in 2020
- Led Northeast District in Sales Performance Increase to Goal in 2021
- Specialize in developing and retaining talent - promoted 5 internal employees to leadership positions in past 9 months
- Serve as Market Operations & Visual Sales Lead
General Manager
The Container Store
King of Prussia, PA
06.2016 - 03.2019
- Drove increase in overall Sales performance all 3 years in position
- Developed talent through training and performance review leading to internal promotions both within King of Prussia location as well as Market leadership positions
- Helped interview, hire and train new store leadership team for Pittsburgh location
- Involved in Operations and Visual aspects of store including Payroll, Scheduling and Inventory
Visual Sales Manager
The Container Store
King of Prussia, PA
12.2013 - 06.2016
- Hired and trained entire staff for King of Prussia location
- Upheld Visual standards of store in alignment with company direction
- Trained and developed Custom Closets Sales team
- Responsible for development of 6 direct reports as part of Leadership Team
- Served as Grand Opening support for Delaware location in October 2015
Full-Time Design & Sales
The Container Store
Cherry Hill, NJ
07.2010 - 12.2013
- Top Performer for Custom Closets Sales and Installations sold
- Served as Salesfloor Leader, providing coaching and in-the-moment feedback to sales team, while driving sales performance
- Flexed into Operations and Visual roles when needed to help support Inventory Control as well as Campaign Set-ups and Resets
- Traveled as part of Grand Opening support teams for 4 new stores
Sports Reporter/Copy Editor
The Gloucester County Times
Woodbury, NJ
06.2002 - 07.2010
- Covered Philadelphia 76ers, Villanova Men's Basketball Team and Rowan University Football Team
- Beat writer for Tri-County High School Boys Soccer and Track & Field
- Covered Tri-County High School Football, Basketball, Baseball, Softball, Wrestling and Golf
- Copy Editor for Sports and News Desk
- Lead Paginator for Sunday Sports Section
Education
Bachelor of Arts - Communication
Rowan University
Glassboro, NJ05.2002
Skills
- Problem Anticipation and Resolution
- Performance Assessment
- Customer Service Management
- Decision Making
- Team Leadership
- Recruitment and Hiring
- Goal Setting
- Verbal and Written Communication
- Assignment Delegation
- Payroll Administration and Timekeeping
- Performance improvement
- Sales expertise
- Operations management
- Exceptional interpersonal communication
- Staff training/development
- Efficient multi-tasker
- Effective leader
- Consistently meet goals
- Employee scheduling
- Verbal and written communication
- Relationship building
- Coaching and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If opportunity doesn't knock, build a door."
Milton Berle
Timeline
General Manager
The Container Store
03.2019 - Current
General Manager
The Container Store
06.2016 - 03.2019
Visual Sales Manager
The Container Store
12.2013 - 06.2016
Full-Time Design & Sales
The Container Store
07.2010 - 12.2013
Sports Reporter/Copy Editor
The Gloucester County Times
06.2002 - 07.2010
Bachelor of Arts - Communication
Rowan University
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