- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Bread Making
- Video Gaming
- Drone Piloting
- Backpacking and Hiking
- Food Tourism
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
CHRIS KELLEY
Oklahoma,OK
Summary
- Dedicated leader with extensive experience in team management and conflict resolution. Focused on promoting a positive workplace and reducing turnover through effective communication and employee development strategies.
- Dynamic Restaurant Manager with proven expertise in fostering high customer satisfaction and leading teams effectively. Committed to optimizing operations while enhancing staff performance through training and mentorship.
- Highly proactive manager with 21 years of experience in team leadership in Fast-food industry.
- Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
39
39
years of professional experience
Work History
Restaurant Manager
Gig Jobs
10.2018 - 08.2019
- efficiently Managed staff scheduling and training to optimize team performance and productivity.
- Managed daily restaurant operations, ensuring efficient service and high customer satisfaction.
- Trained and supervised staff in food safety protocols and customer service excellence.
- Implemented inventory control measures to reduce waste and maintain stock levels.
- Monitored food safety protocols to ensure compliance with health regulations.
- Conducted regular performance evaluations to provide feedback and improve employee skills.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Fostered positive work environment, leading to decrease in staff turnover.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant Manager
Grandy's Restaurant
07.1980 - 12.1983
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on restaurant policies and procedures to enhance performance.
- Allocated daily responsibilities to team members to boost efficiency.
- Cultivated strong work ethic and commitment to excellence in service, driving improvements in operations and customer satisfaction.
- Allocated daily responsibilities to team members to maximize team efficiency.
- delivered strategic direction for managing employee tasks to elevate productivity and efficiency and improve customer satisfaction
- Boosted annual sales through streamlining operational processes and nurturing customer relationships.
Education
High School Diploma -
Redriver Votech, Some College First Southern Baptist College
Duncan, OK/ Tempe, AZ. 199709-1983
Skills
- Collaborative team management
- Inventory control
- Customer engagement strategies
- Collaborative team management
- Team development
- Inventory management
- Customer relationship management
- Team leadership
- Commitment to customer satisfaction
- Effective shift coordination
- Effective organization
- Effective complaint resolution
Interests
Timeline
Restaurant Manager
Gig Jobs
10.2018 - 08.2019
Assistant Manager
Grandy's Restaurant
07.1980 - 12.1983
High School Diploma -
Redriver Votech, Some College First Southern Baptist College