Chris Killian
America's Thrift Store Head Of Housekeeping And Processing Worker
Knoxville,TN
Summary
Dynamic professional with a proven track record at America's Thrift Store, excelling in customer service and health compliance. Expert in scheduling and budgeting, I developed training programs that enhanced staff performance and improved customer ratings. Committed to operational efficiency, I fostered a culture of teamwork and accountability.
Overview
1
1
Certification
Work History
Head of Housekeeping Services
America's Thrift Store
- Developed comprehensive training programs to ensure all housekeeping staff members were well-versed in cleaning techniques, safety protocols, and company policies.
- Maintained a safe working environment through rigorous adherence to OSHA regulations and industry best practices.
- Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
- Streamlined housekeeping operations for increased efficiency through effective staff scheduling, task delegation, and resource allocation.
Kitchen Manager and Bht Techtec
Bradford Health Services
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Owner/Operator
TNC Construction
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Bandys High School
Catawba, NC06.1993
Skills
Customer service focus
Scheduling and planning
Budgeting and financial management
Health and safety compliance
Certification
Certified James harden installation specialist
Timeline
Certified James harden installation specialist
04-2000
Head of Housekeeping Services
America's Thrift Store
Kitchen Manager and Bht Techtec
Bradford Health Services
Owner/Operator
TNC Construction
High School Diploma -
Bandys High School