Fixed Operations Director with a track record of enhancing productivity and managing operations effectively. Expertise in strategic planning, team leadership, and process improvement. Proficient in communication and problem-solving to address complex challenges and achieve team objectives.
Overview
14
14
years of professional experience
Work History
Fixed Operations Director
Fletcher Jones Toyota Carson
Carson, CA
06.2023 - 04.2025
Managed all operations, including marketing, forecasting and profit and loss analysis.
Evaluated employee performance regularly and provided feedback as needed within the Fixed Operations Department.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Supervised repairs and maintenance on equipment, vehicles and facilities to uphold standards of safety, efficiency and quality.
Identified areas of improvement for operational efficiency and cost savings in the Fixed Operations Department.
Monitored performance metrics to ensure high-quality results from the Fixed Operations Department.
Fixed Operations Director
Fletcher Jones Mercedes Ontario
Ontario, CA
02.2019 - 06.2023
Implemented successful business strategies to increase revenue and target new markets.
Managed inventory levels and purchasing processes for parts used in the Fixed Operations Department.
Developed training programs for new hires within the Fixed Operations Department.
Monitored progress by establishing plans, budgets and measuring results.
Implemented innovative solutions to increase productivity within the Fixed Operations Department.
Coached, mentored, and trained staff members on best practices within the Fixed Operations Department.
Fixed Operations Director
Penske Mercedes-Benz of San Diego
San Diego, CA
04.2015 - 02.2019
Managed all operations, including marketing, forecasting and profit and loss analysis.
Created policies and procedures for safe work practices in the Fixed Operations Department.
Monitored performance metrics to ensure high-quality results from the Fixed Operations Department.
Identified areas of improvement for operational efficiency and cost savings in the Fixed Operations Department.
Supported managers, leaders and staff in achieving goals while ensuring compliance with guidelines and best practices.
Implemented innovative solutions to increase productivity within the Fixed Operations Department.
Fixed Operations Director
Penske Lexus of San Diego
San Diego, CA
04.2011 - 04.2014
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Implemented innovative solutions to increase productivity within the Fixed Operations Department.
Resolved customer complaints quickly and efficiently while ensuring customer satisfaction in the Fixed Operations Department.
Oversaw daily operations, including scheduling, staff management, budgeting, and forecasting in the Fixed Operations Department.
Provided support and guidance to colleagues to maintain a collaborative work environment.