Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Nelson

San Clemente,CA

Summary

Fixed Operations Director with a track record of enhancing productivity and managing operations effectively. Expertise in strategic planning, team leadership, and process improvement. Proficient in communication and problem-solving to address complex challenges and achieve team objectives.

Overview

14
14
years of professional experience

Work History

Fixed Operations Director

Fletcher Jones Toyota Carson
Carson, CA
06.2023 - 04.2025
  • Managed all operations, including marketing, forecasting and profit and loss analysis.
  • Evaluated employee performance regularly and provided feedback as needed within the Fixed Operations Department.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Supervised repairs and maintenance on equipment, vehicles and facilities to uphold standards of safety, efficiency and quality.
  • Identified areas of improvement for operational efficiency and cost savings in the Fixed Operations Department.
  • Monitored performance metrics to ensure high-quality results from the Fixed Operations Department.

Fixed Operations Director

Fletcher Jones Mercedes Ontario
Ontario, CA
02.2019 - 06.2023
  • Implemented successful business strategies to increase revenue and target new markets.
  • Managed inventory levels and purchasing processes for parts used in the Fixed Operations Department.
  • Developed training programs for new hires within the Fixed Operations Department.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented innovative solutions to increase productivity within the Fixed Operations Department.
  • Coached, mentored, and trained staff members on best practices within the Fixed Operations Department.

Fixed Operations Director

Penske Mercedes-Benz of San Diego
San Diego, CA
04.2015 - 02.2019
  • Managed all operations, including marketing, forecasting and profit and loss analysis.
  • Created policies and procedures for safe work practices in the Fixed Operations Department.
  • Monitored performance metrics to ensure high-quality results from the Fixed Operations Department.
  • Identified areas of improvement for operational efficiency and cost savings in the Fixed Operations Department.
  • Supported managers, leaders and staff in achieving goals while ensuring compliance with guidelines and best practices.
  • Implemented innovative solutions to increase productivity within the Fixed Operations Department.

Fixed Operations Director

Penske Lexus of San Diego
San Diego, CA
04.2011 - 04.2014
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented innovative solutions to increase productivity within the Fixed Operations Department.
  • Resolved customer complaints quickly and efficiently while ensuring customer satisfaction in the Fixed Operations Department.
  • Oversaw daily operations, including scheduling, staff management, budgeting, and forecasting in the Fixed Operations Department.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Associate of Arts - Automotive Technology

Citrus College
Glendora, CA

Skills

  • Budget and inventory management
  • Profit and loss analysis
  • Employee training and development
  • Performance metrics tracking
  • Operational efficiency improvement
  • Team building and leadership
  • Safety compliance standards
  • KPI monitoring

Timeline

Fixed Operations Director

Fletcher Jones Toyota Carson
06.2023 - 04.2025

Fixed Operations Director

Fletcher Jones Mercedes Ontario
02.2019 - 06.2023

Fixed Operations Director

Penske Mercedes-Benz of San Diego
04.2015 - 02.2019

Fixed Operations Director

Penske Lexus of San Diego
04.2011 - 04.2014

Associate of Arts - Automotive Technology

Citrus College