Mark Stumvoll
Sartell,MN
Summary
Dynamic executive leader with a track record of enhancing operational efficiency and profitability. Expertise in team development, financial management, and customer relationship building, fostering accountable cultures that drive sustained growth and exceptional service.
Overview
32
32
years of professional experience
Work History
Fixed Operations Director
Camping World
Little Falls, MN
03.2025 - Current
- Lead a team of 35 employees responsible for service operations, scheduling, customer support, and daily workflow.
- Oversee staffing, recruiting, coaching, and employee development to ensure exceptional customer service and operational efficiency.
- Increase profitability through operational improvements, performance management, and disciplined expense control.
- Manage accounts receivable while maintaining strong financial controls and accurate reporting.
- Resolve complex customer concerns by building trust, providing effective solutions, and strengthening long-term customer relationships.
- Coordinate closely with the sales department to ensure seamless customer transactions from purchase through delivery and service.
- Attend weekly leadership meetings and corporate training to implement company initiatives and continuously improve operational performance.
Store Manager
Pawn America
St. Cloud, MN
05.2024 - 03.2025
- Led daily store operations while ensuring compliance with all state and federal regulations.
- Recruited, hired, and developed high-performing employees.
- Improved employee morale and customer satisfaction through leadership, coaching, and accountability.
- Increased product and attachment sales through employee coaching and performance management.
- Conducted regular leadership meetings with assistant managers to establish goals and improve operational performance.
- Maintained operational accuracy and financial accountability.
Retail Store Manager / Corporate Trainer
Camping World
Little Falls, MN
07.2021 - 05.2024
- Provided leadership and operational support for up to seven stores across multiple states.
- Collaborated with leadership teams to enhance sales performance and streamline operational execution.
- Partnered with leadership teams to improve sales performance and operational execution.
- Enhanced profitability through disciplined expense management and targeted sales growth initiatives.
- Implemented merchandising and promotional strategies that increased revenue and customer engagement.
- Executed merchandising and promotional strategies that boosted revenue and elevated customer engagement.
General Manager
5 Star Heating & Air
Sauk Rapids, MN
07.2019 - 07.2021
- Directed business operations, overseeing human resources, staffing, budgeting, and customer service to enhance overall efficiency.
- Cultivated customer relationships, leading to increased sales and improved client retention rates.
- Improved scheduling processes and operational efficiencies, reducing service errors.
- Built stronger customer relationships that contributed to increased sales and client retention.
- Collaborated with ownership to implement strategic improvements and initiatives for organizational growth.
Sales Manager
Miller Auto & Marine
St. Cloud, MN
12.2009 - 06.2019
- Led sales and service teams to consistently exceed performance goals.
- Recruited, trained, and coached employees to maximize productivity and customer satisfaction.
- Used market analysis and customer insights to guide inventory and sales strategies.
- Managed expenses while improving profitability.
- Built lasting partnerships with manufacturers and vendors.
Owner
Signature Audio
Waite Park, MN
11.2001 - 04.2008
- Owned and operated successful retail business, overseeing financial management, budgeting, staffing, and strategic planning to drive growth.
- Negotiated vendor agreements and managed purchasing decisions to optimize inventory and cost-effectiveness.
- Maintained exceptionally low employee turnover through strong leadership and employee engagement.
- Maintained low employee turnover through strong leadership and engagement initiatives, fostering a positive workplace culture.
Store Manager / District Manager
Circuit City
St. Cloud, MN
11.1994 - 11.2001
- Directed retail operations that enhanced profitability, elevated customer satisfaction, and fostered employee development.
- Coached and mentored leadership teams, resulting in consistent sales growth across multiple locations.
- Developed business strategies that increased store traffic and improved financial performance.
- Conducted performance reviews and succession planning to strengthen leadership capabilities and support team development.
- Maintained industry-leading customer service and employee retention.
Education
Bachelor's Degree - Accounting
Rasmussen Business College
Saint Cloud, MNAssociate Degree - Computer Science
Rasmussen Business College
Saint Cloud, MNSkills
- Financial Management & Budget Oversight
- Accounts Receivable Management
- Profitability Improvement
- Budget oversight
- Operations leadership
- Leadership & Team Development
- Performance Coaching
- Recruiting & Staffing
- Customer Relationship Management
- Operational Excellence
- Strategic Planning
- Regulatory Compliance
- Customer issue resolution
- Conflict Resolution and Customer Issue Resolution
Professional Recognition
- Three-time Circuit City Circle of Excellence Award Winner
- Five-time Circuit City Top Customer Service Award Winner
- Five-time Circuit City Lowest Store Turnover Award Winner
- Two-time Compustar Top Dealer Award Winner
- Minnesota Top GM Dealership Accessories Sales Award
- Two-time Camping World Top Dog Award Winner
Timeline
Fixed Operations Director
Camping World
03.2025 - Current
Store Manager
Pawn America
05.2024 - 03.2025
Retail Store Manager / Corporate Trainer
Camping World
07.2021 - 05.2024
General Manager
5 Star Heating & Air
07.2019 - 07.2021
Sales Manager
Miller Auto & Marine
12.2009 - 06.2019
Owner
Signature Audio
11.2001 - 04.2008
Store Manager / District Manager
Circuit City
11.1994 - 11.2001
Bachelor's Degree - Accounting
Rasmussen Business College
Associate Degree - Computer Science
Rasmussen Business College