Chris Saldana
Elk Grove,CA
Summary
Proven track record in enhancing customer satisfaction and route efficiency, notably with Penske. Skilled in GPS navigation (hard skill) and exceptional problem-solving (soft skill), consistently achieving safe and timely deliveries. Excelled in staff development and operational management, driving team performance and business growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Driver Customer Service
Penske
Rocklin, CA
03.2018 - 07.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Route Driver / Customer Service
Baxter Healthcare Corporation
Dixon, CA
09.2013 - 02.2018
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
Delivery Driver Customer Service
Cardinal Health
Dixon, CA
08.2013 - 09.2013
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Driver / Customer Service
Southwest Traders / Starbucks
Stockton, CA
06.2013 - 07.2013
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Delivery Driver / Intermodal
JB Hunt Transport
Stockton, CA
09.2012 - 06.2013
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Route Driver / Customer Service/ Drive School
Con-Way Freight
Sacramento, CA
04.2007 - 09.2012
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Received, counted and inspected inventory for delivery.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Maintained records of mileage, oil, gas and expenses for reimbursements.
- Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
Store Manager / Operation Manager
Clothes Avenue
Modesto, CA
06.2000 - 07.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Department Supervisor / Manufacturing
IBM
San Jose, CA
05.1996 - 07.2001
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Created employee schedules to align coverage with forecasted demands.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Oversaw daily operational performance of Type team.
Education
Diploma Class Of 1979 - General Education
William C. Overfelt High School
San Jose, CA06.1979
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Patience and understanding
- Punctuality
- Loading and unloading
- Safety Protocols
- Safety Management
- Route Management
- Commercial driving
- Equipment Operation
- Inclement weather driving
- DOT Compliance
- Equipment monitoring
- Shipping and packaging
- Staff Development
- Business Management
- Self Motivation
- Teamwork and Collaboration
- Effective Communication
- Problem-solving abilities
Certification
Courses in
- Diversity Awareness
- Train the trainer
- Teamwork performance
- logistical process
- Safety and first aid
- Chemical spill
- Emergency Evac preparation
Timeline
Driver Customer Service
Penske
03.2018 - 07.2024
Route Driver / Customer Service
Baxter Healthcare Corporation
09.2013 - 02.2018
Delivery Driver Customer Service
Cardinal Health
08.2013 - 09.2013
Delivery Driver / Customer Service
Southwest Traders / Starbucks
06.2013 - 07.2013
Delivery Driver / Intermodal
JB Hunt Transport
09.2012 - 06.2013
Route Driver / Customer Service/ Drive School
Con-Way Freight
04.2007 - 09.2012
Store Manager / Operation Manager
Clothes Avenue
06.2000 - 07.2005
Department Supervisor / Manufacturing
IBM
05.1996 - 07.2001
Diploma Class Of 1979 - General Education
William C. Overfelt High School