Summary
Overview
Work History
Education
Skills
Timeline
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Chris Summers

Littleton,CO

Summary

Experienced automotive service technician with over 8 years of experience in electric vehicles. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

13
13
years of professional experience

Work History

Service Technician

Tesla
08.2015 - Current
  • Diagnosed and troubleshot problems, repairing and restoring Tesla vehicles to peak performance daily to hit goal of three cars per day.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards by taking charge of some lifts and performing inspection each shift started.
  • Performed maintenance duties with team and safely handled chemicals and solutions.
  • Demonstrated increased knowledge of company products and equipment with passing 2 of 5 masteries so far at Tesla.
  • Thought and planned out vehicles to work on for 3 to 5 team members to help hit target of weekend crew, considering work priority, availability of parts and personnel technician knowledge and efficiency.
  • Utilized knowledge to complete estimates for parts, labor and service costs then calling customers for approval, finishing repairs as well as providing customer with outstanding service and cleanliness to setting up there vehicles for touchless payment and pickup.
  • Assessed employee work habits and improved performance with removing unnecessary steps and alternate approaches.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Handled calls promptly and with courteous professionalism when reaching out to customer by getting more information about issue with there vehicle to reduce downtime and technician can have clear understanding when receiving vehicle to work on.
  • De escalated customers by respectfully explaining normal operation of there vehicle even when customer did not want to accept answer by turning off setting of concern and back on, also by driving loaner vehicles of same model and year.
  • Sought ways to improve processes and services provided by explaining drive technicians can be working on vehicles and can be equipped with walkie talkie so any advisor can reach to drive technician when needed but also can be helping with shop productivity.
  • Scored top 5 in mountain region for productivity along with two other team members while taking on lead responsibilities and dealing with weekend set backs of not having same support during regular service business hours.

Automotive Lube Technician

Autotronics
02.2015 - 08.2015
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Kept shop areas neat, clean and free of safety hazards.
  • Used Hunter tire machine to dismount and mount tires to perform air checks, rotations and rebalances.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Greeted customers and answered questions about oil changes and other services.

Deli Clerk

Colombo's Delicatessen
01.2014 - 02.2015
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in 95% accuracy rate
  • Made food according to standard recipes with requested changes for customer satisfaction

Machinist Assistant

Ramko Manufacturing
05.2011 - 12.2013
  • Tested tolerances of machined goods to achieve high-quality and small measurement tolerances to thousandths of a millimeter using precise tools such as calipers, micrometers, and depth gauges.
  • Kept work area neat and tidy to safeguard workspace from throwing off inspection equipment for top quality products.
  • Used CNC and manual equipment to perform both initial and final machining plastic molding products for big name companies Tesla as being one of them.

Education

No Degree - Automotive Technology

WyoTech - Fremont
Fremont, CA
05.2015

High School Diploma -

Hemet High School
Hemet, CA
06.2012

Skills

  • Customer Service
  • Hand Tool Knowledge
  • Power Tool Proficiency
  • Attention to Detail
  • Coordination and Scheduling
  • Quality Assurance
  • Low and High Voltage
  • HVAC and Refrigeration Systems
  • Diagnosing Malfunctions
  • Active Learning
  • Adaptable and Flexible
  • Expertise in Installations

Timeline

Service Technician

Tesla
08.2015 - Current

Automotive Lube Technician

Autotronics
02.2015 - 08.2015

Deli Clerk

Colombo's Delicatessen
01.2014 - 02.2015

Machinist Assistant

Ramko Manufacturing
05.2011 - 12.2013

No Degree - Automotive Technology

WyoTech - Fremont

High School Diploma -

Hemet High School

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Chris Summers