Chris Zamora
Insurance Sales Manager
Hudson,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Manager
HPone-Remote
12.2022 - Current
- Team Leadership: Led, inspired, and mentored a team of 80 Medicare sales agents and 7 Supervisors to consistently achieve and exceed sales targets
- Fostered a positive and high-performance team culture
- Sales Strategy: Developed and implemented effective sales strategies to maximize market penetration and achieve revenue goals
- Stayed informed about industry trends, competitor activities, and market changes to adjust strategies accordingly
- Training and Development: Provided ongoing training and development opportunities to sales representatives, ensuring proficiency in Medicare products, compliance requirements, and effective sales techniques
- Performance Management: Monitored and assessed individual and team performance, offering constructive feedback and implementing performance improvement plans as needed
- Recognized and rewarded high performers
- Customer Relationship Management: Oversaw the development of strong client relationships, ensuring high levels of customer satisfaction and promptly addressing customer concerns and escalations
- Compliance: Ensured all sales activities adhered to relevant regulations, including Medicare guidelines and compliance standards
- Implemented and enforced ethical sales practices
- Collaboration: Worked closely with cross-functional teams, including marketing, operations, and customer service, to align strategies and optimize overall business performance
- Reporting and Analysis: Tracked and analyzed sales performance metrics, prepared regular reports for senior management, and utilized data-driven insights to identify areas for improvement and implement corrective actions
- Achievements: Consistently achieved and exceeded sales targets, reaching 101.5% of monthly goals on average.
Sales Supervisor
HPOne-Saint Petersburg, FL
05.2020 - 12.2022
- Train agents in call opening, system navigation, soft selling skills and tone, uncovering and solving the need, compliance, calendar management, scripting, reviewing the Summary of Benefits, and positioning ancillary sales
- Coached agents on attendance, compliance, initiating conversations, proactive discovery, and taking it to the next level
- Handled Agent of Record Disputes
- Kept agents engaged and challenged throughout AEP
- Sold over 1,580 Policies in AEP with a team of 11 agents
- Motivated and encouraged by example and led daily meetings
- Provided stable leadership and support.
Licensed Insurance Broker
HPOne
03.2020 - 04.2020
- Educate customers on their insurance needs and options
- Prepared complete and accurate applications for underwriting and ensured proper delivery of policy to client
- Communicated with client to understand their insurance needs and develop quotes based on client needs with available products
- Use telephone communication techniques and create instant connection with client over the phone.
Licensed Insurance Agent
Enhansed Benefits Solutions-Tampa, FL
01.2020 - 02.2020
- Anticipate the insurance needs of clients, such as policy renewals and appropriate changes in coverage
- Creating and maintaining relationship with clients including planning and attending meetings and knowing the nature of the business along with life of the client.
Manager
Westlake Animal Inn and Resort-Tarpon Springs, FL
09.2016 - 01.2020
- Maintain a routine priority system facilitating the standards set by the owner-doctor as they apply to the care of animals and upkeep of the building
- Uphold Standards of Conduct and Performance to effectively keep the kennel running smoothly
- Develop kennel schedules
- Provide instruction and training to kennel staff
- Hire and train new staff
- Schedule, attend and lead regularly scheduled staff meetings/kennel staff meetings
- Handle all daily cash flow
- Complete payroll through Quickbooks
- Complete payroll taxes and 401k tax entry
- Handle day-to-day operations.
Seasonal Part-Time Teacher
Lighthouse Christian Academy-Tarpon Springs, FL
09.2017 - 05.2018
- Planning and preparing lessons in relation to individual pupils' needs and examination syllabuses acquiring appropriate teaching materials and resources teaching music theory, aural skills and practical techniques to pupils entering and preparing pupils for examinations motivating pupils and encouraging progress
- Keeping children engaged and excited to learn and on task.
Adolescent Substance Abuse Counselor
Operation PAR, Inc-Port Richey, FL
09.2015 - 09.2016
- Meeting with clients to evaluate their health and substance problem
- Identifying issues and create goals and treatment plans
- Teaching clients coping mechanisms
- Helping clients find jobs or reestablish their career
- Leading group therapy sessions
- Providing updates and progress reports to courts
- Referring clients to support groups
- Setting up aftercare plans
- Meeting with family members and provide guidance and support
- Keeping client motivated and on task.
Receptionist
Westlake Animal Hospital-Tarpon Springs, FL
03.2014 - 09.2015
- Welcome visitors, determine nature of business, and direct visitors to suitable employee
- Provided office support services
- Received, directed and passed on telephone and fax messages
- Provided word-processing and clerical support
- Provided administrative services to the technicians and Doctors
- Maintained the common filing system
- Maintained confidential files and records
- Scheduled and confirmed patient appointments.
Delivery Driver
Morty's Pizza-New Port Richey, FL
04.2011 - 12.2013
- Collect money from customers, make change, and record transactions on customer receipts
- Maintain sanitation, health, and safety standards in work areas
- Take food and drink orders and receive payment from customers
- Serve orders to customers at windows, counters, or tables
- Order and take delivery of supplies.
Sales Representative and Commercial Editor
KDNO/KTHE Radio-Thermopolis, WY
07.2009 - 06.2010
- Prepare and deliver news, sports, and/or weather reports, gathering and rewriting material so that it will convey required information and fit specific time slots
- Identify stations, and introduce or close shows, using memorized or read scripts, and/or ad-libs
- Study background information in order to prepare for programs or interviews
- Comment on music and other matters, such as weather or traffic conditions
- Host civic, charitable, or promotional events that are broadcast over television or radio
- Operate control consoles
- Keep daily program logs to provide information on all elements aired during broadcast, such as musical selections and station promotions
- Record commercials for later broadcast
- Coordinate games, contests, or other on-air competitions, performing such duties as asking questions and awarding prizes.
Bar Supervisor
Lucky Star Casino-Clinton, OK
02.2008 - 04.2009
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Supervise the work of bar staff and other bartenders
- Resolve customer or employee complaints
- Interview, hire, or train workers.
Sales Representative
RadioShack Corp-Guymon, OK
06.2005 - 11.2007
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Childcare Provider
YMCA-Guymon, OK
06.2002 - 05.2005
- Maintain a safe play environment
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
- Assist in preparing food and serving meals and refreshments to children
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Read to children and teach them simple painting, drawing, handicrafts, and songs
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
Education
High School Diploma -
Guymon High School - Guymon
B.A in Clinical Counseling -
Trinity College of Florida
12.2013
B.A -
Trinity College of Florida - Trinity
12.2013
Skills
- New Hire Orientation and Training (3 years)
- Staff Management
- Sales team training
- Relationship Building
- Goals and performance
- Sales Presentations
- Sales strategy development
- Strategic Planning
- Sales operation
- Goal Setting
- Account Management
- New Business Development
- Performance Management
- Business development and planning
- Revenue Forecasting
- Profitability Optimization
- Decision-Making
- Goal Setting and Achievement
Certification
- Insurance License
- 2-15 Florida Insurance Licence
- Substance Abuse Counseling Certification
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Sales Manager
HPone-Remote
12.2022 - Current
Sales Supervisor
HPOne-Saint Petersburg, FL
05.2020 - 12.2022
Licensed Insurance Broker
HPOne
03.2020 - 04.2020
Licensed Insurance Agent
Enhansed Benefits Solutions-Tampa, FL
01.2020 - 02.2020
Seasonal Part-Time Teacher
Lighthouse Christian Academy-Tarpon Springs, FL
09.2017 - 05.2018
Manager
Westlake Animal Inn and Resort-Tarpon Springs, FL
09.2016 - 01.2020
Adolescent Substance Abuse Counselor
Operation PAR, Inc-Port Richey, FL
09.2015 - 09.2016
Receptionist
Westlake Animal Hospital-Tarpon Springs, FL
03.2014 - 09.2015
Delivery Driver
Morty's Pizza-New Port Richey, FL
04.2011 - 12.2013
Sales Representative and Commercial Editor
KDNO/KTHE Radio-Thermopolis, WY
07.2009 - 06.2010
Bar Supervisor
Lucky Star Casino-Clinton, OK
02.2008 - 04.2009
Sales Representative
RadioShack Corp-Guymon, OK
06.2005 - 11.2007
Childcare Provider
YMCA-Guymon, OK
06.2002 - 05.2005
High School Diploma -
Guymon High School - Guymon
B.A in Clinical Counseling -
Trinity College of Florida
B.A -
Trinity College of Florida - Trinity
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