Chrishanna Scott
Montgomery,AL
Summary
Dedicated Customer Service Representative in healthcare field with a proven track record of providing exceptional support to patients. Proficient in resolving billing issues, answering inquiries, and assisting with insurance claims in a timely and professional manner. Maintained customer satisfaction rating of over 95% by communicating with empathy and efficiency through phone, email, and in-person interactions. Key role in supporting care coordination by scheduling appointments, verifying insurance coverage, and ensuring accurate patient records. Collaborated with healthcare providers and administrative staff to streamline workflows and improve service efficiency. Trained new employees on HIPAA compliance and internal systems to contribute to team development. Reduced call resolution time by 20% through proactive problem-solving and strong understanding of healthcare policies and procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lincare
Montgomery, AL
07.2024 - Current
- Resolved customer inquiries effectively, ensuring accurate information delivery and enhancing satisfaction.
- Processed orders and managed account updates using CRM systems to maintain data accuracy.
- Collaborated with healthcare providers to coordinate patient services, improving service delivery efficiency.
- Trained new team members on company policies and customer service protocols, fostering a supportive onboarding process.
- Led weekly team meetings to share best practices, address challenges, and promote continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Call Center Representative
Carenet Health
Remote
03.2022 - 07.2024
- Performs outbound assessments to identify health risks.
- Collected data regarding members' previous and ongoing health issues.
- Managed incoming call inquiries promptly.
- Facilitated member registration with healthcare providers.
- Helping with general questions about insurance
- Finalized authorization tasks and generated claim inquiries.
- Remote
Patient Access Registrar
Jackson Hospital and Clinic
Montgomery, AL
02.2019 - 03.2022
- Handled incoming calls while managing patient registration.
- Assisting in ER department operations..
- Collected co-payments efficiently from patients and visitors.
- environment.
- Enhanced efficiency in handling insurance operations and claims.
Education
Jefferson Davis High School
Montgomery, AL05.2017
Skills
- Medical Office Experience
- Medical Scheduling
- Insurance Verification and claims
- Medical Records
- Organizational skills
- Customer Service
Certification
- Driver's License
- CPR Certification
Additional Information
Health License
Timeline
Customer Service Representative
Lincare
07.2024 - Current
Call Center Representative
Carenet Health
03.2022 - 07.2024
Patient Access Registrar
Jackson Hospital and Clinic
02.2019 - 03.2022
Jefferson Davis High School