Chrisma Gutierrez
Carmichael,CA
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Elkhorn Family Optometry
Citrus Heights, CA
01.2024 - Current
- Greet Patients: Welcome and assist patients upon arrival.
- Answer Phones: Manage incoming calls, transfer calls, and take messages.
- Schedule Appointments: Arrange or schedule patients and call to confirm appointments.
- Manage Correspondence: Handle incoming and outgoing mail, emails, and faxes.
- Maintain Records: Update and organize files, records, and documents.
- Assist with Administrative Tasks: Support office staff with clerical tasks, such as data entry and document preparation.
- Manage Reception Area: Keep the reception area tidy and presentable.
- Provide Information: Respond to inquiries and provide general information to visitors or callers.
- Monitor Office Supplies: Track and order supplies as needed.
- Assist Visitors: Guide patients to the appropriate doctor or sections of the clinic.
- Coordinate Deliveries: Manage and distribute incoming deliveries and packages.
- Practice Director or Scheduler Software experience such as Crystal Practice Management.
- Technician: Operate Equipment for pretesting patients.
- Insurance: Look up and patients insurance and inform them their co-pays for the appointment.
- Bill patient's vision insurance and order the glasses.
- Adjust glasses to fit the patient's preferences.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed patient scheduling and appointment confirmations to optimize front desk operations.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Cashier/Customer Service
SMART FINAL EXTRA
Rancho Santa Margarita, CA
11.2021 - 08.2022
- 1. Customer Service: Greeting customers, answering questions, and providing assistance as needed.
- 2. Processing Transactions: Scanning items, entering product prices, and ensuring accurate pricing.
- 3. Handling Payments: Accepting cash, credit/debit cards, checks, and mobile payments, and providing the correct change.
- 4. Balancing the Cash Register: Counting the cash in the register at the beginning and end of shifts, ensuring accurate cash amounts.
- 5. Issuing Receipts: Printing and handing receipts to customers after each transaction.
- 6. Bagging Items: Placing purchased goods in bags, ensuring items are packed properly to avoid damage.
- 7. Managing Returns and Exchanges: Processing returns and exchanges, ensuring that proper procedures are followed.
- 8. Maintaining Cleanliness: Keeping the checkout area clean and organized.
- 9. Monitoring Stock Levels: Notifying management of low stock levels or damaged goods.
- 10. Operating Equipment: Using POS systems, barcode scanners, and other equipment efficiently.
- 11. Handling Customer Complaints: Addressing and resolving customer complaints or escalating them to a manager when necessary.
- 12. Security Awareness: Monitoring for fraudulent transactions and preventing theft.
- 13. Promoting Products: Informing customers about promotions, discounts, or special offers.
- 14. Opening/Closing Duties: Assisting with store opening and closing procedures, including securing the register and store.
Education
High school diploma - undefined
Holy Rosary Colleges Foundation
San Isidro, Nueva Ecija04-2015
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Google Docs
- Computer Proficiency
- Communication Skills
- Customer Service
- Client Relationship Management (CRM)
- Call Center Experience
- Phone Etiquette & Email Correspondence
- Time Management
- Multitasking & Organization
- Attention to Detail
- Data Entry & Record Keeping
- Administrative Support
- Calendar & Appointment Scheduling
- Front Office Management
- Bookkeeping, Basic Accounting & Expense Reporting
- Inventory & Supply Management
- Payment Processing & Cash Handling
- Electronic Health Records (EHR/EMR) Management
- Medical Billing & Coding
- Insurance Verification & Authorizations
- Medical Terminology
- Medical Office Experience
- CPR Certification
- Research Skills
- Task Delegation
- Bilingual: English & Tagalog
Certification
- Driver's License
- CPR Certification
Languages
Tagalog - Fluent
English - Expert
Timeline
Front Desk Receptionist
Elkhorn Family Optometry
01.2024 - Current
Cashier/Customer Service
SMART FINAL EXTRA
11.2021 - 08.2022
High school diploma - undefined
Holy Rosary Colleges Foundation